KEY ADVANTAGES

ABOUT CALL CENTER SERVICES INTERNATIONAL
YOUR NEARSHORE CALL CENTER SOLUTION

KEY ADVANTAGES

CALL CENTER SERVICES INTERNATIONAL - CCSI

Call Center Services International (CCSI) is a World-Class Contact Center strategically located in Baja California (minutes from San Diego, California) and Mexico City. Our core business is to help you establish a high-performance yet cost-effective “nearshore” Contact Center in Baja California or Mexico City.

Our agents are fully bilingual, bi-cultural, well-educated and have expertise in a wide array of business functions and industries, such as Debt Collection, Customer Service, Lead Generation/Sales, TV/Internet/Phone, Quality Assurance/Call Monitoring and IT /Software Development.

OVER 35 YEARS OF EXPERTISE

CCSI’s management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.

  • We chase perfection daily to achieve excellence in our core business functions. Our goal is to maintain the highest levels of agent performance for our clients.

  • We are committed to providing clear and consistent processes that focus on exceeding our clients’ requirements.

  • We continuously measure performance, thereby driving process improvement and customer satisfaction. Our approach is to monitor daily performance and assist in strategies that achieve your goals.

CCSI Call Center Solutions

CCSI CALL CENTER SOLUTIONS

CCSI has over 13 years of experience partnering with U.S. contact centers in Financial Services, Retail, Healthcare, Hospitality, Telecommunications, among other industries, and we specialize in wide diversity of business processes.

MANAGEMENT TEAM

MANAGEMENT TEAM

Our experienced management team is dedicated, ensuring the successful establishment of your contact center in Mexico.



CCSI Industry News

CCSI BLOG

The latest industry insights from Call Center Services International, Specialists In Establishing Call Centers In Mexico. Topics include debt collection, customer service, contact center management and top stats for Mexico.

 

CLIENT TESTIMONIALS

CLIENT TESTIMONIALS

At Call Center Services International we believe in continuously exceeding client expectations. Here's what some of our clients have to say about working with us and seeing results from our nearshore contact center approach.

OUR GOAL IS TO MAINTAIN THE HIGHEST LEVELS OF AGENT PERFORMANCE

We chase perfection on a daily basis to achieve excellence in our core business functions.

OUR GOAL IS TO MAINTAIN THE HIGHEST LEVELS OF AGENT PERFORMANCE

We chase perfection on a daily basis to achieve excellence in our core business functions.

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AICPA SOC
HIPPA
SIGE
ACA
RMA