ABOUT US
Over 35-Years of Expertise
CALL CENTER SERVICES INTERNATIONAL - CCSI
Call Center Services International (CCSI) is a World-Class Contact Center strategically located in Baja California (minutes from San Diego, California) and Mexico City. Our core business is to help you establish a high-performance yet cost-effective “nearshore” Contact Center in Baja California or Mexico City.
Our agents are fully bilingual, bi-cultural, well-educated and have expertise in a wide array of business functions and industries, such as Debt Collection, Customer Service, Lead Generation/Sales, TV/Internet/Phone, Quality Assurance/Call Monitoring and IT /Software Development.
OVER 35 YEARS OF EXPERTISE
CCSI’s management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.
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We chase perfection daily to achieve excellence in our core business functions. Our goal is to maintain the highest levels of agent performance for our clients.
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We are committed to providing clear and consistent processes that focus on exceeding our clients’ requirements.
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We continuously measure performance, thereby driving process improvement and customer satisfaction. Our approach is to monitor daily performance and assist in strategies that achieve your goals.
CLIENT TESTIMONIALS
At Call Center Services International we believe in continuously exceeding client expectations. Here's what some of our clients have to say about working with us and seeing results from our nearshore contact center approach.
MANAGEMENT TEAM
Our experienced management team is dedicated, ensuring the successful establishment of your contact center in Baja California, Mexico.
CCSI BLOG
The latest industry insights from Call Center Services International, Specialists In Establishing Call Centers In Mexico. Topics include debt collection, customer service, contact center management and top stats for Mexico.
MISSION, VISION & VALUES
To provide our clients with a lower cost nearshore solution that delivers a talented workforce with top quality service and outstanding customer satisfaction.
OUR GOAL IS TO MAINTAIN THE HIGHEST LEVELS OF AGENT PERFORMANCE
We chase perfection on a daily basis to achieve excellence in our core business functions.
OUR GOAL IS TO MAINTAIN THE HIGHEST LEVELS OF AGENT PERFORMANCE
We chase perfection on a daily basis to achieve excellence in our core business functions.
