Expand your auto finance contact center capacity and increase your recoveries!
NEARSHORE Auto Finance Contact Center
Call Center Services International (CCSI) is your strategic, cost-effective choice to help you establish your own World-Class Nearshore Auto Finance Contact Center in Baja California (minutes from San Diego, California) or Mexico City (with direct flights from major U.S. airports).
CCSI can fulfill all your operations requirements through state-of-the-art infrastructure, proximity to U.S., and providing an experienced, bicultural-bilingual (English/Spanish) and performance-driven workforce.
This approach gives you complete control over your Nearshore Contact Center. Our partnership will significantly improve the productivity and efficiency of your in-house team by becoming a seamless extension of your existing operation.
CCSI is a PCI-compliant and ISO-20000 certified company with more than 10 years of debt collection & loan servicing experience.
Auto Finance Services Expertise:
- Auto Loan and Lease Servicing
- Customer Care
- Collection & Repo Processes
- Loan Origination/Document Validation
- Customer Negotiation & Conflict Resolution
Benefits of a Nearshore Service Center:
- Reduce Contact Center Cost
- Increase Customer Satisfaction/NPS
- Minimize Delinquency Rate
- Largest English-Speaking Recruitment Pool in Latin America
- Convenient Locations
- Best Work Ethic in the Call Center Industry
- Low Turnover Rate
- Globally Competitive Rates
Other Auto Finance Industry Expertise:
- Service Department Functions (Appointment Setting, KPI/CSI Follow Up)
- Customer Service (Customer Retention, Order Management, Appointment Setting, Customer Complaint Handling, Business Development Functions)
- Help Desk (Warranty Support, Roadside Assistance Guidance)
- Sales (Lead Generation, Cross & Up Selling)
- Call Transfer (Virtual Receptionist)
- Data Entry