Establishing a Mexico Call Center

Nearshore Benefits

Immediate Competitive Advantage!

Establishing a Mexico Call Center

  • Mexico agent rates and overhead expenses are up to 50% less than the U.S.
  • Strategic Call Center locations: Baja California (minutes from San Diego, California) & Mexico City
  • Your management team maintains control of the agents, processes and performance indicators
  • Cultural alignment to North American markets
  • Abundant labor pool of bilingual, bi-cultural and experienced agents
  • State-Of-The-Art technology infrastructure
NEARSHORE BENEFITS

Our Customers realize an immediate Competitive Advantage because of the huge cost savings benefit a Mexico Call Center provides and the close proximity to the U.S. This proximity allows your management team to maintain control of the agents, processes, and ensures performance standards are met.

For over 60-years top Global Companies have been investing in Mexico. It is home to many fortune 500 companies utilizing the region for high-quality manufacturing and call center business functions. The country has fostered great Cultural Alignment with the U.S. and features a workforce and education system build around U.S. business needs. Mexico has a population of 1,326 million of people and a labor force of 510 million.

The Nearshore Approach

The Nearshore Approach

The “nearshore” approach allows you to establish a satellite facility and mirror agent training, continuous development, technology, best practices and performance goals.

Call Center Services International

Call Center Services International

Call Center allows you to maintain operational control of your agents and processes. This is different from an “outsourced” model where control and performance responsibilities are handed over to a service provider.

CONTROL AND PERFORMANCE

Cotrol and Performance

Your management team integrates these satellite agents with the existing team thus maintaining control and performance responsibility for the operation. Who understands your business better than you?

WE VIRTUALLY GUARANTEE YOUR SUCCESS!

Utilizing CCSI's nearshore approach will allow you to eliminate costly administrative personnel and unnecessary overhead.

WE VIRTUALLY GUARANTEE YOUR SUCCESS!

Utilizing CCSI's nearshore approach will allow you to eliminate costly administrative personnel and unnecessary overhead.

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