NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
A common problem in a contact center environment is agent burnout, and it should not be. Agent burnout causes high turnover rates, employee dissatisfaction and disengagement, absenteeism and tardiness, and poor performance.
Following an eternity of uncertainty, the new and improved NAFTA agreement, USMCA, has finally arrived, and it’s looking very positive for Nearshore Mexico.
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Many times, we have talked about the importance of a good work atmosphere in the contact center workplace. It’s necessary to identify what things can affect the workplace you want to create.
This week we are celebrating Customer Service Week! It’s a good excuse to remind and reinforce the importance of customer service in all levels of the company. At CCSI we made several activities with the members and we created a series of videos about “What Customer Service Means To You?”
You might be facing some problems in your contact center, but you are not alone. Many contact centers suffer from the same issues because of industry characteristics and the type of work we manage.
Need to add new capability to your Auto Finance Contact Center? If so, let's meet at the 18th annual Auto Finance Summit (Booth #513) in Las Vegas, October 24-26.
Many times, we have stopped to think what more can we do to make our contact center agents happy: incentives, empowerment, flexible schedules, free lunches, free massages, decorations, etc.
In the Contact Center Industry, recruitment can be demanding. Many companies end up hiring just to fill the seats with people and this results in high turnover and more hiring necessities.
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