NEWS - Call Center Insights

Call Center Services International is a Healthcare Financial Management Association (HFMA) member. As a leading Nearshore Contact Center service provider, this membership reflects our commitment to delivering exceptional contact center solutions to the healthcare industry.

When we talk about Nearshore, many will mention its cost-saving advantage and the significant recruitment pool of call center agents, which are good things to consider for a contact center company. But, Did you know that Nearshore can improve your contact center performance?

Since the last two years, companies have continued to struggle getting their call center operation transitioned to a work from home environment, and having the right tools to be able to manage is key. We knew the transition to a WFH setting was needed, but we didn't expect to be forced to do it from one day to another.

The threat of cybercrime is an actual problem, and it can compromise the BPO’s info security if the right measures aren't taken. Cybersecurity is a crucial part of any business, especially when it comes to protecting sensitive information and customer data.

Call Center Services International (CCSI) will be exhibiting at the Call & Contact Center Expo, April 26th & 27th, at Las Vegas Convention Center. 

When starting with a new team, no matter if it’s in-house or outsourced, training plays an important role. Some things are easier to learn in-house, or sometimes we give a different training to outsourced teams and forget to teach them essential elements.