
NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center Services International, a leading provider of Nearshore call center services, is proud to announce the opening of its new center in Guadalajara, Mexico. This expansion marks an exciting milestone for CCSI as it continues to grow its call centers in Mexico to help U.S. companies leverage the benefits of the country. The new center in Guadalajara is fully equipped with state-of-the-art technology, and it is strategically located close to the International Airport and 5-star hotels.
Tijuana, Mexico, July 31st, 2023. - Jason Vorderstrasse, Labor Attaché from the United States Consulate, visited Call Center Services International's (CCSI) Otay Facilities in Tijuana, Mexico. The visit aimed to learn about CCSI's Nearshore Call Center model and witness firsthand the talent of their bilingual agents.
Since the last two years, companies have continued to struggle getting their call center operation transitioned to a work from home environment, and having the right tools to be able to manage is key. We knew the transition to a WFH setting was needed, but we didn't expect to be forced to do it from one day to another.