NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Keeping the productivity level the same between your on-site team versus your work-from-home team can be challenging. The need of real-time supervision, the abundance of distractions at home, and being socially isolated can affect the performance of an agent.
Below we have essential elements you should consider for a remote call center operation; your agents should have the right tools in place, with appropriate supervision level and secure communication systems.
Here are some tips on what you can do for each of these elements:
Due to the international alert the World Health Organization (WHO) gave regarding COVID-19 (Coronavirus), we have decided to implement some preventive measures for the safety of our team and their families.
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Being prepared for possible health risks that might affect our business is not always at the top of the list, when the time comes, we realize we are not always fully prepared to manage a situation like the COVID-19
September 29th to October 1st, discover how a nearshore contact center can improve Fintech companies' loan and lease servicing while expanding their receivables recovery with a reduced cost at the same time. Meet us at the CCSI virtual booth at LendIt 2020 so we can tailor a solution for you.
Finding a new solution provider can be overwhelming, time-consuming and complicated, specifically when it’s a debt collection call center provider.
Join us for RMA International Annual Conference 2020 (Booth #211) at Aria Hotel & Resort, Las Vegas, February 3rd to 6th to stay up to date with the emerging technology, rules, regulations, and top
As is a tradition here at CCSI, this year we had our annual potluck to celebrate Thanksgiving and take this opportunity to thank the team for all the effort they put in their work and remind them to never forget that we are a family.
Call Center Services International is a main sponsor for the SOCAP International Southwest Regional Chapter in Coyote Hills Golf Course on December 5th at Fullerton, CA.
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