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Call the Car

A top provider of dependable and convenient Non-Emergency Medical Transportation

Call the Car Celebrates 3rd Anniversary with CCSI: A Win for Teamwork

September 2024. Call the Car is excited to announce the celebration of its third anniversary in partnership with CCSI. This reflects the dedication and synergy between its team and CCSI’s management, agents, and administrative staff, showing a shared commitment to exceptional service and continuous improvement.

At CCSI, we are proud to have a talented, bilingual, and culturally aligned team, which allows us to connect authentically with North American customers.

In a recent interview, Fausto Ramos, Call Center Manager from Call the Car, said, ‘‘The experience has been really good. Employees here value their jobs and care deeply about their campaigns. They understand that they are making a difference’’.

This fact speaks to both organizations’ core values: a passion for service and a commitment to excellence.

Fausto Ramos, Call Center Manager from Call the Car
CCSI & Call the Car team celebrating their 3rd Anniversary in Mexico

As companies explore options for nearshore solutions, Fausto offered insightful advice:

‘‘Invest in training and hands-on experience first. It’s crucial to understand day-to-day operations, whether addressing concerns or successes.’’

This foundational approach has proven essential in fostering a supportive and effective working environment.

This partnership’s highlights is cultivating solid relationships within the Contact Center. ‘‘The training never stops,’’ Fausto noted.

‘‘Veteran agents assist new agents, providing support and understanding. When someone next to you relates to your experience, that kind of instruction is invaluable.’’

This collaborative culture enhances the training process and enriches the overall employee experience.

Now that Call the Car marks this important landmark, we at CCSI are committed to continuing our journey, striving for excellence, and significantly impacting our customers. Our dedication to excellence is unwavering, and we look forward to the future with ambition and drive.

 Call the Car is a top provider of dependable and convenient Non-Emergency Medical Transportation committed to community wellness. Revolutionizing Healthcare Transportation for Enhanced Well-being, the company is committed to reliable, prompt service delivered by skilled professionals. Their mission is to empower customers with the support they need for peace of mind on the road.

Website: callthecar.com

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