Nortek Control
A global leader and solutions provider in the security and access control markets.
Nortek Control Visits Their Nearshore Call Center Team in Mexico
August 2021, Nortek Control, a global leader and solutions provider in the security and access control markets visited its Nearshore Mexico Contact Center operation to meet the team and award top-performing agents at a team lunch.
Nortek’s Mexico team provides technical support for a wide array of security products. Nortek‘s main objective is to provide quick issue resolution for its’ Customers and the Mexico team has been a valuable part of this effort.
Greg Hancock, Sr. Director of Tech Support Operations for Nortek, in a statement to his Mexico team said, "We really appreciate all the hard work you've done. We're also getting great customer feedback. You guys do a great job, and we really appreciate all the great effort you've done to help our customers."
Nortek Control established its Mexico Support Center in 2020 to expand workforce capacity. Nortek chose Call Center Services International to provide set-up services and continuous administrative support for the Mexico operation.
Nortek realized Mexico provides advantages such as significant labor cost savings, large bilingual Workforce, and close proximity to the U.S. allowing them to maintain operation control versus other global destinations.
Nortek Control has over 50 years of innovation, and is dedicated to addressing the lifestyle and business needs of millions of customers every day. Nortek Control is a global leader and solutions provider in the security, control, access, power/AV, health + wellness, and AI/analytics markets.
Website: www.nortekcontrol.com
OUR MANAGEMENT TEAM WILL MAKE IT EASY
"They have been very accommodating in meeting our needs and very helpful throughout the process."
OUR MANAGEMENT TEAM WILL MAKE IT EASY
"They have been very accommodating in meeting our needs and very helpful throughout the process."
