CORPORATE ADVANTAGE PROGRAM
Build the contact center floor to your specifications
NEARSHORE CORPORATE ADVANTAGE PROGRAM
This program allows you to establish a nearshore contact center with specific infrastructure requirements. You will approve, and fund capital start up and continuous expenses for the contact center.
This program is perfect for Corporations seeking to establish their own Mexico Call Center and are willing to invest in the startup costs for the operation. This will allow you to build the contact center floor to your specifications and control operational expenses.
Pricing for the Corporate Advantage Program ranges between $10 to $12 per agent per hour for the entire operation. CCSI will coordinate the infrastructure build-out and the continuous administration of the contact center. All startup and continuous operational expenses (salaries, rent, utilities, etc.) will be approved by you and billed as a pass-thru expense to your Corporate office. Our Corporate Advantage Program will allow you to build-out the Nearshore Contact Center to your specifications. Start-up and continuous operational expenses will be approved and billed as a pass thru expense (no markup).
The price depends on several factors, from Agent salaries, benefits, rent, overhead and IT needs. CCSI will put together a cost analysis detailing the startup investment and continuous operational costs.
Included services and items:
- Accounting, corporate taxes and payroll processing
- Agent salaries, benefits, medical insurance and taxes
- Agent screening, hiring and termination
- Agent Workforce Recruitment (Agents, Supervisors and Support Personnel)
- Basic Desktop Computer System
- Corporate structure and responsibility
- Cubicles, chairs, training facility and break room Facility rent, maintenance, utilities, drinking water and janitorial services
- Facility security, alarm service and video monitoring
- Human Resource functions
- Internet Bandwidth (up to 8 meg)
- Onsite CCSI management team to support your needs
- Onsite IT personnel and basic internet infrastructure
- Training and QA Support (FDCPA certification and client specific)
- VOIP Soft Phones
- Agent control and integration with existing systems
- All-inclusive Hourly Rate: ranges between $13 to $15 US
- Doing business in Mexico is handled by CCSI
- Existing infrastructure (facility, furniture, IT and administrative personnel)
- Minimal Capital Expenditure (Working Capital & Ramp-Up)
- No Legal Liability in Mexico