Customer Service Solutions

CUSTOMER SERVICE

Expand capacity or build a call center from the floor up!

NEARSHORE Customer Service Solutions

Call Center Services International (CCSI) provides a nearshore “low cost” solution for your call center needs. This is not “Outsourcing”, rather your satellite facility becomes an extension of your existing operation and is managed by your U.S. team as part of the overall workforce strategy.

CCSI provides two types of programs that will make establishing a Nearshore Customer Service Center in Mexico quick and easy. Our proven system will virtually guarantee your success.

The administrative needs for “Doing Business In Mexico” are completely handled by CCSI so your team can focus 100% on integrating and managing your Mexico Call Center. CCSI will successfully establish your Customer Service Center based on your requirements (agent skill sets, infrastructure, and technology) and fully administer the operation utilizing our HR, Accounting, IT, and Management Support personnel.

CUSTOMER SERVICE SOLUTIONS

Our agent's field of expertise:

  • Back Office Processes
  • Technical Support
  • Outbound Sales Campaigns
  • Survey Calls
  • Lead Management
  • Inbound Order Processing
  • Customer Care

Key advantages of a nearshore call center:

  • World-Class Facilities and IT Infrastructure
  • Call Center located minutes from San Diego, California
  • Reduce Salaries and Overhead by 30%-60%
  • Professional, Bilingual, Bicultural, and Motivated Agents
  • Abundant and Skilled Workforce

YOUR CONTACT CENTER IN THE RIGHT LOCATION

Mexico City & Baja have unique advantages for a contact center, such as low wages and an abundant recruitment pool.

YOUR CONTACT CENTER IN THE RIGHT LOCATION

Mexico City & Baja have unique advantages for a contact center, such as low wages and an abundant recruitment pool.

PCi
HIPPA
SIGE
ACA
CAC
RMA