Need more collection agents to meet recovery goals?
NEARSHORE DEBT COLLECTION
Call Center Services International (CCSI) will help you establish a Debt Collection Center in Mexico, that's FDCPA, HIPAA, and PCI compliant. CCSI’s nearshore approach provides a world-class Satellite Center with an experienced, bilingual (English/Spanish) and performance-driven collection agent workforce.
CCSI is an active member of ACA International & RMA International, which allows us to stay ahead of the ever-changing world of debt collection in terms of compliance, training, and best practices.
Debt collection processes we specialize in:
- 1st & 3rd Party Debt Collection
- Legal/Non-Legal Collections
- Medical Debt
- Debt Collection Training and Testing (FDCPA & HIPAA)
- Debt Collection Quality Assurance
- Skip Tracing and Debtor Asset Validation
- Placement Analysis and Performance Reporting
- Database and System Management
Key Advantages of a Nearshore Debt Collection Center:
- Information Security - PCI Compliant & Paperless Environment
- Abundant Agent Workforce – Mexico Agents are experienced, bilingual, computer savvy and performance-driven
- Increase Recoveries – Greater agent capacity equals more settlements
- Operational Control – You maintain control of Agent processes, workflows, technology platforms and can measure performance in real-time
- Cost Saving – Reduce labor and overhead costs from 30% to 60% (compared to U.S.)