Debt Collection
Need more collection agents to meet recovery goals?
NEARSHORE DEBT COLLECTION
Call Center Services International (CCSI) will help you establish a Debt Collection Center in Mexico, that's FDCPA, HIPAA, and PCI compliant. CCSI’s nearshore approach provides a world-class Satellite Center with an experienced, bilingual (English/Spanish) and performance-driven collection agent workforce.
CCSI is an active member of ACA International & RMA International, which allows us to stay ahead of the ever-changing world of debt collection in terms of compliance, training, and best practices.
Debt collection processes we specialize in:
- 1st & 3rd Party Debt Collection
- Legal/Non-Legal Collections
- Medical Debt
- Debt Collection Training and Testing (FDCPA & HIPAA)
- Debt Collection Quality Assurance
- Skip Tracing and Debtor Asset Validation
- Placement Analysis and Performance Reporting
- Database and System Management
Key Advantages of a Nearshore Debt Collection Center:
- Information Security - PCI Compliant & Paperless Environment
- Abundant Agent Workforce – Mexico Agents are experienced, bilingual, computer savvy and performance-driven
- Increase Recoveries – Greater agent capacity equals more settlements
- Operational Control – You maintain control of Agent processes, workflows, technology platforms and can measure performance in real-time
- Cost Saving – Reduce labor and overhead costs from 30% to 60% (compared to U.S.)
MEET YOUR RECOVERY GOALS
Increase your agent capacity with bilingual, bicultural and FDCPA trained agents.
Tell us about your needs
MEET YOUR RECOVERY GOALS
Increase your agent capacity with bilingual, bicultural and FDCPA trained agents.
