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CALL CENTER SERVICES

Our Expertise in Business Processes and Call Center Support Services

call center needs and the benefits

NEARSHORE CALL CENTER SOLUTIONS

CCSI is a Call Center Service Provider that offers nearshore center solutions for top U.S. companies looking to expand their call center operation with affordable call center services. Establishing a contact center in Mexico will allow to save up to 50% of labor and overhead cost and have access to a bilingual agent workforce with experience in a diversity of inbound call center services (IT Support, Customer Service, Loan Servicing) and outbound call center services (Debt Collection Services, Lead Generation, Sales).

CCSI has over 14 years of experience partnering with U.S. contact centers to provide call center outsourcing services in Financial Services, Legal, Automotive, Insurance, Retail, Healthcare/Medical, Solar, Hospitality/Travel, Wireless Broadband, and WIFI/Telecommunications, among other industries, and we specialize in the following business processes:

Debt Collection Call Center

Debt Collection Call Center

Need more collection agents to meet recovery goals?

Loan Servicing Center

Loan Servicing Center

Outsource your financial services to strengthen lending operations, close more loans, retain members, and grow your revenue.

Customer Service Solutions

Customer Service Solutions

Ensure First Call Resolution and excellent Customer Experience with Customer Service Outsourcing.

Auto Finance Center

Auto Finance Center

Increase Customer Satisfaction/NPS and minimize Delinquency Rate.

Sales & Lead Generation

Sales & Lead Generation

Increasing sales volumes and revenue, driving KPIs.

QA / Call Monitoring

QA / Call Monitoring

Ensure efficiency and effectiveness measuring KPIs and providig scorecard feedback.

IT Support

IT Support

Deliver fast and accurate results during all stages of IT processes, systems, workloads, and projects.

Nearshore Software Development

Nearshore Software Development

Satisfy your projects’ unique demands while having a continuous improvement of practices with our nearshore software center.

Work-From-Home

Work-From-Home

Ensure Your Business Continuity And Service Levels.

Nearshore BPO Contact Center Services

Nearshore BPO Contact Center Services

The Best Contact Center Solution for Business Process Outsourcing Companies Seeking Nearshore Expansion!

YOUR BUSINESS PROCESS ISN’T HERE?

CCSI mirrors your processes, procedures and training programs.
Take Advantage of our Inbound & Outbound Contact Center Outsourcing Solutions in Mexico, Discover why CCSI is your Best Option.

YOUR BUSINESS PROCESS ISN’T HERE?

CCSI mirrors your processes, procedures and training programs.
Take Advantage of our Inbound & Outbound Contact Center Outsourcing Solutions in Mexico, Discover why CCSI is your Best Option.

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AICPA SOC
HIPPA
SIGE
ACA
RMA