Loan/Lease Servicing

Loan/Lease Servicing

Increase Loan Agent Capacity and Maximize Results!

NEARSHORE Loan Servicing Center

An experienced Loan Servicing Center in Mexico will help your Company exceed Customer Call expectations, strengthen Service operations, and reduce your operational costs while ensuring operational and service-level goals.

Call Center Services International (CCSI) CCSI provides a World-Class Bilingual Workforce from State-Of-The-Art strategic locations within Mexico and Work-From-Home programs within North America.

Our Contact Centers comply with state and federal regulatory standards and become a seamless extension of your existing Loan Servicing operation.

LOAN SERVICING

Key Benefits of a Nearshore Loan Servicing Center:

  • 50% Reduction in Operational Costs vs U.S.
  • Largest Bilingual (English/Spanish) Workforce in Latin America
  • Cultural and Time-Zone Alignment To North America Customers
  • Seamless Extension of Your Loan Servicing Operation
  • U.S. Management Control and Compliance Standard
  • State of the Art Infrastructure via Land Connections

Our Contact Center Agents Have Expertise in:

  • Loan / Lease Product Full Cycle: Application Processing, Servicing & Delinquency
  • Auto Loan Full Cycle: Loan Processing, Ancillary Upsell, Dealer Support, Delinquency
  • Redeem/Repossess
  • Mortgage Servicing: Document Processing, Servicing & Default Repayment/Collections
  • Inbound/Outbound Customer Service Channels
  • 1st and 3rd Party Collections Functions

You Decide How to Establish Your Nearshore Contact Center

Expand capacity quick and easy with our existing state-of-the-art infrastructure or build a call center from the floor up!

You Decide How to Establish Your Nearshore Contact Center

Expand capacity quick and easy with our existing state-of-the-art infrastructure or build a call center from the floor up!

PCi
AICPA SOC
HIPPA
SIGE
ACA
RMA