IT Support

IT SUPPORT SERVICES

Need to Expand Your IT Department to Deliver Fast and Accurate Service?

NEARSHORE IT SUPPORT SERVICES

Call Center Services International (CCSI) provides World-Class IT Support staffing from our Nearshore Center in Baja California (minutes from San Diego, California) and Mexico City.

Our IT Department will work closely with you to come up with a tailored solution and build a talented team that brings together the resources and range of knowledge to address several key issues or problems.

By partnering with CCSI, your Mexico IT Support Team becomes a seamless extension of your IT Department and is fully integrated within your current technology IT support and management platforms. This nearshore approach gives you control over staff, systems, and workloads across your entire IT Support process.

IT SUPPORT SERVICES

IT Ticket Management

  • Call, chat, portal ticket creation and follow-up.
  • Ideal for IT departments with a high-Tech Support requests volume.
  • We work with your platform or CCSI can provide it.

IT Contact Center

  • Multichannel Tech Support
  • Training design based on your product.
  • CCSI contact center expertise.

Remote Infrastructure Management

  • Remote management of Firewalls, Servers, Switches, Virtual Machines, among other devices.
  • Ideal for NON-TECH big companies.

Nearshore Mexico IT Center Advantages:

  • Greater Flexibility.
  • Increased Cultural Affinity
  • Technical Skills In Sought-After Areas
  • Excellent English Language Skills
  • Labor Cost Saving
  • Short Travel Distance Same Time Zone
  • Mexico the most important nearshore technology provider to the U.S.

You Decide How to Establish Your Nearshore Contact Center

Expand capacity quick and easy with our existing state-of-the-art infrastructure or build a call center from the floor up!

You Decide How to Establish Your Nearshore Contact Center

Expand capacity quick and easy with our existing state-of-the-art infrastructure or build a call center from the floor up!

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