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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Mexico Has The Lowest-Cost Advantage For United States Businesses

Mexico Has The Lowest-Cost Advantage For United States Businesses

Cost might not be the only factor in play when choosing a nearshore outsourcing option to do business in another country. But, we must accept that it always matters for business decisions like this.

6 Things to Consider Before Hiring a Contact Center Service

6 Things to Consider Before Hiring a Contact Center Service

Hiring a nearshore call center team is a complicated decision. You will need to make sure that every detail will be performed in the correct way and that your nearshore contact center mirrors your company’s culture.

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CCSI Team Members Receive Award at IMT's 2017 Contact Forum

CCSI Team Members Receive Award at IMT's 2017 Contact Forum

Call Center Services International has won 3 National Excellence in Customer Service and Contact Centers Awards in the categories of Best Supervisors and Best Agents at this year’s Global Contact Forum 2017, organized by the Mexican Institute of Teleservices (IMT).
Celebrating 9 Years Of Call Center Services International

Celebrating 9 Years Of Call Center Services International

Today we have reason to celebrate: our staff and clients helped us reach our 9-year mark! Nine years ago, we founded Call Center Services International with the vision of providing US companies a cost-effective nearshore Contact & Support Center solution in Baja California, Mexico

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

Loud noise can be very common in a call center. Agents on the phone, supervisors giving instructions, noisy office machines. This is a problem. The background noise can be transmitted down the call, it can annoy customers and it can be perceived as unprofessional.

8 Action Items For Contact Center Leaders In 2017

8 Action Items For Contact Center Leaders In 2017

If you oversee contact center operations, you know that the transition from caring about customers to delivering for customers requires specific actions. Here are eight things leaders must do in 2017.

Mexico Call Centers Could Benefit From Donald Trump’s Deportation Pledge

Mexico Call Centers Could Benefit From Donald Trump’s Deportation Pledge

If Donald Trump deports millions of people, Mexico’s call centers will have one word for him – and it won’t be gracias; it’ll be thanks.
Meet Us At The 2017 DBA Annual Conference

Meet Us At The 2017 DBA Annual Conference

Would you like to Reduce Debt Collection Agent Labor Costs? If so, let's meet at the 2017 DBA International 2017 Annual Conference in Las Vegas, February 7-8 to discuss how.