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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
CCSI’s VP of Operations to Speak at Call Center Week LatAm

CCSI’s VP of Operations to Speak at Call Center Week LatAm

We are very pleased to announce that Jorge Oros, VP of Operations for Call Center Services International (CCSI) & President of the Baja Contact Center Cluster, will be speaking at the 2017 IQPC's Call Center Week Conference & Expo | Latin America, on January 18th-19th in New Orleans, Louisiana.

Wakefield & Associates Baja Mexico Collection Center

Wakefield & Associates Baja Mexico Collection Center

Wakefield & Associates is a leading collection agency with centers throughout North America. Wakefield has experienced significant growth in recent years from new clients and acquisitions.

All Stories

Call Center Industry In Baja Grows A Record 150%

Call Center Industry In Baja Grows A Record 150%

The Baja Contact Center Cluster, an organization that groups Service Sector companies through call centers, informed that it has shown an average 150% growth between 2015 and 2016 so far.

Check'n Go's Baja Team Helps Achieve Record-Breaking Day

Check'n Go's Baja Team Helps Achieve Record-Breaking Day

When Check 'n Go needed greater call center capacity to support their 1,000 stores and on-line lending programs they established a near-shore support Center in Baja California Mexico.
TEMPOE’s Baja Collections Team Hits Record 1 Million USD in May

TEMPOE’s Baja Collections Team Hits Record 1 Million USD in May

New Hampshire-based TEMPOE is the leading provider of retailer leasing products designed to make consumer-leasing easier and faster. Due to TEMPOE’s tremendous success in recent years, they established a Customer Service and Collection Center in Baja California, Mexico
Meet Us At The 2016 ACA International Convention

Meet Us At The 2016 ACA International Convention

Would reducing Collector costs by 50% help ensure your competitive advantage? If so, let's meet at the ACA International Convention & Expo (Booth #321) in Denver, June 16th to 18th...

Meet Us At The DBA 2016 Annual Conference

Meet Us At The DBA 2016 Annual Conference

Near-Shore Debt Collection Agents will allow you to increase Recoveries while reducing Overhead Costs. Let's meet at the DBA International 2016 Annual Conference in Las Vegas, February 9-11 to discuss how.

CCSI Makes Donation To Orphanage For Boys & Girls With HIV In Tijuana

CCSI Makes Donation To Orphanage For Boys & Girls With HIV In Tijuana

Call Center Services International made a donation to EUNIME, an orphanage for boys & girls with HIV in Tijuana, Mexico.