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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Cross-Border IT Projects Strengthen SoCal/Baja Region

Cross-Border IT Projects Strengthen SoCal/Baja Region

The link between San Diego/Southern California and Baja, Mexico seems to be strengthening as IT companies continue to do cross-border transactions and work on projects together.
U.S. Consul General in Tijuana Visits CCSI Facilities

U.S. Consul General in Tijuana Visits CCSI Facilities

Recently Assigned U.S. Consul General in Tijuana, William A. Ostick, visited the Call Center Services International facilities in Baja to learn more about business and work opportunities we offer to the Community.

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Meet Us At The NARCA 2015 Fall Collection Conference

Meet Us At The NARCA 2015 Fall Collection Conference

Near-Shore Collection Agents will increase recoveries and reduce operational costs... Let's discuss these advantages at the NARCA 2015 Fall Collection Conference in Washington, DC, October 14, 15 or 16.

U.S. Deportees Find Success in Baja’s Call Center Industry

U.S. Deportees Find Success in Baja’s Call Center Industry

At Call Center Services International we take pride of our talented operations team for their excellent communication skills and service-oriented mindset.
A Look At The FCC's 2015 TCPA Declaratory Ruling

A Look At The FCC's 2015 TCPA Declaratory Ruling

Compliance Alert: Here's what you need to know abot the FCC's Declaratory Ruling on the Telephone Consumer Protection Act that has been released to the public.
Baja California Among Top Call Center Industry Leaders In Mexico

Baja California Among Top Call Center Industry Leaders In Mexico

Tijuana, Baja California - The Call Center industry has successfully detonated in Baja California with over 20% annual growth, said Jorge Oros, President of the Baja Contact Center Cluster and VP of Operations at Call Center Services International.
Meet Us At The 2015 ACA International Convention & Expo

Meet Us At The 2015 ACA International Convention & Expo

Would reducing debt collector salaries by 50% help ensure your competitive advantage and boost your recovery engine?

Tips to Take Care of Your Call Center Headsets

Tips to Take Care of Your Call Center Headsets

Corded or wireless headsets are somewhat fragile pieces of equipment that can break easily and take a lot of abuse because they are used in a daily basis in a Call Center.