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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Meet Us At Call Center Week 2015

Meet Us At Call Center Week 2015

If you are interested in establishing a near-shore Center, then we would like to meet you at the 16th Annual Call Center Week Conference and Expo in Las Vegas June 17th or 18th.
Meet Us At The NARCA 2015 Spring Collection Conference

Meet Us At The NARCA 2015 Spring Collection Conference

A Near-Shore Collection Center will significantly reduce your operational costs and boost recovery horsepower... We would be delighted to discuss these advantages with you at the NARCA SPRING CONFERENCE in Nashville, May 7th or 8th.

All Stories

CCSI Prepares Call Center Agents to Meet Customer Expectations

CCSI Prepares Call Center Agents to Meet Customer Expectations

Call Center Services International agents have a comprehensive understanding of the important role they play in our clients' business, as well as their impact in overall call center operations.

CCSI Joins Baja Contact Center Cluster’s Migrant Recruiting Campaign in Tijuana

CCSI Joins Baja Contact Center Cluster’s Migrant Recruiting Campaign in Tijuana

Call Center Services International started its Recruiting Campaign at one of Tijuana's Information Modules for Migrants as part of the Baja Contact Center Cluster's efforts to provide employment opportunities to English-proficient Mexicans who were deported from the United States.
CCSI Receives ISO/IEC 20000 Certification Award at ExpoTech 2015

CCSI Receives ISO/IEC 20000 Certification Award at ExpoTech 2015

After a year of hard work, we successfully closed our project to improve and certify our IT Management processes under the ISO/IEC 20000 standard. Today, Call Center Services International received a recognition for our ISO/IEC 20000 certification at ExpoTech 2015.
Meet Us At The 18th Annual DBA International Conference

Meet Us At The 18th Annual DBA International Conference

Near-Shore Collection Agents will allow you to increase Recovery Capacity, reduce Overhead Costs, and maintain Collection Process Control. Meet us at the DBA Conference in Las Vegas February 3rd to the 5th...
Deported Immigrants Make a New Start in Tijuana Call Center

Deported Immigrants Make a New Start in Tijuana Call Center

Henry Monterroso is just one of an entire generation of Mexican-Americans who grew up in the United States but were eventually deported back to their land of birth. Yet while some become entrapped in poverty or even fall into a life of crime upon returning to Mexico, Monterroso has persevered after finding work at a Tijuana call center.
What Your Agents Should Know About Communications in Health Care Collections

What Your Agents Should Know About Communications in Health Care Collections

Debt collectors who collect medical debt must be sure they understand the difference between what information is permitted to be disclosed under the Fair Debt Collection Practices Act (FDCPA) and what is permitted under the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule.