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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Meet Us At The NARCA 2014 Fall Collection Conference

Meet Us At The NARCA 2014 Fall Collection Conference

Can a nearshore Collection Center help you increase recoveries and reduce operational costs? Let's discuss at the NARCA 2014 Fall Collection Conference, October 22nd to 25th in Las Vegas.
Meet Us at CAC's 97th Annual Convention & Expo

Meet Us at CAC's 97th Annual Convention & Expo

Would additional Collector Horsepower help you Increase Recoveries? If so, let's meet at CAC's 97th Annual Convention & Expo in Carlsbad, CA October 22-24.

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Meet Us At WCIT 2014 Mexico

Meet Us At WCIT 2014 Mexico

If you are interested in establishing a nearshore contact center in Mexico, we would like to meet you at the 2014 World Congress on Information Technology (WCIT) in Guadalajara, Mexico from September 26-October 1.
Mexico, the Lowest-Cost International Business Location

Mexico, the Lowest-Cost International Business Location

Cost competitiveness is one of many factors businesses consider when selecting a country to locate in. KPMG recently conducted an analysis of the relative costs of doing business in North America, Europe, and Asia Pacific. The comparison shows Mexico as the lowest-cost option for any company considering an international business location.
5 FDCPA Communication Restrictions Your Call Center Needs To Know

5 FDCPA Communication Restrictions Your Call Center Needs To Know

Under the Fair Debt Collection Practices Act (FDCPA), which protects consumers from abusive and deceptive practices, “communication” is defined as “the conveying of information regarding a debt directly or indirectly to any person through any medium.”
Deported Mexicans Get New Life In Call Centers That Cater To The U.S.

Deported Mexicans Get New Life In Call Centers That Cater To The U.S.

Henry Monterroso is a foreigner in his own country. Raised in California from the age of 5, he was deported to Mexico in 2011 and found himself in a land he barely knew.
How to Build Successful Call Center Teamwork

How to Build Successful Call Center Teamwork

Teamwork in a call center is fundamental because each agent is considered a part of something bigger. Meaning that if one team member performs duties incorrectly, the whole call center team will be affected as a result.
3 Ways to Create a Paperless Environment Call Center

3 Ways to Create a Paperless Environment Call Center

Maintaining a paperless environment not only improves employee efficiency (making it easy to manage and track their workload) and reduces environmental impact, but also, in the Call Center Industry, it represents a big leap forward into enhancing information security and minimizing risk, not to mention significantly reducing operational costs.