NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
July 2019, CCSI welcomed a group of students from the University of San Diego Trans-border Institute, in one of its Nearshore Mexico operation centers.
![Mexico City the Best Option for Nearshore [INFOGRAPHIC]](/images/2020/03/02/mexico-city-option-nearshore.jpg)
Mexico City is one of the most influential financial countries in the American continent and is globally acknowledged for its economic stability and vast culture. Furthermore, it has the 2nd largest urban
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Bonuses are a great strategy for call centers to drive motivation and increase performance. The call center work can sometimes turn monotonous and frustrating leading to high turn-over rates, agent burnout and
Calculating the number of agents, you need in your contact center in order to offer an excellent service for your customer is not an easy task. You probably have a contact center which by now has grown steadily agent by agent.
As we know, there is a large population of Spanish speaking community in the United States, “The significant number of Spanish speakers in the United States places it second among the countries with the
Don’t miss the special events CCSI has for you at the ACA Convention 2019 in San Diego and learn about Nearshore Mexico!
CCSI is happy to announce we are opening a new facility in Baja. Call Center Services International has had fast growth during the last years. Just in 2018, we closed 12 new clients, companies that want to expand their operations to Mexico. But not only that, our current clients are growing their nearshore operations
ISO/IEC 20000-1:2011 is a service management system (SMS) standard.
It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management Systems.
