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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Join Us at The SOCAP Southwest Regional Chapter for Customer Experience Best Practices

Join Us at The SOCAP Southwest Regional Chapter for Customer Experience Best Practices

Call Center Services International is one of the main sponsors for the SOCAP International Southwest Regional Chapter at  Petco Park in San Diego, CA, on September 25th.

Pros & Cons of Outsourcing Your Customer Service Operation

Pros & Cons of Outsourcing Your Customer Service Operation

At this point you might be considering outsourcing your customer service center, maybe you just started looking for a solution to reduce cost while increasing capacity and performance.

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USD Trans-border Institute visits CCSI’s Otay Center

USD Trans-border Institute visits CCSI’s Otay Center

July 2019, CCSI welcomed a group of students from the University of San Diego Trans-border Institute, in one of its Nearshore Mexico operation centers.

Mexico City the Best Option for Nearshore [INFOGRAPHIC]

Mexico City the Best Option for Nearshore [INFOGRAPHIC]

Mexico City is one of the most influential financial countries in the American continent and is globally acknowledged for its economic stability and vast culture. Furthermore, it has the 2nd largest urban

4 Key Steps To Create A Bonus Program For Your Call Center

4 Key Steps To Create A Bonus Program For Your Call Center

Bonuses are a great strategy for call centers to drive motivation and increase performance. The call center work can sometimes turn monotonous and frustrating leading to high turn-over rates, agent burnout and

Key Factors You Need to Consider When Estimating Agent Headcount

Key Factors You Need to Consider When Estimating Agent Headcount

Calculating the number of agents, you need in your contact center in order to offer an excellent service for your customer is not an easy task. You probably have a contact center which by now has grown steadily agent by agent.

Having a Spanish Speaking Contact Center is Not Enough, Start Thinking Bilingual

Having a Spanish Speaking Contact Center is Not Enough, Start Thinking Bilingual

As we know, there is a large population of Spanish speaking community in the United States, “The significant number of Spanish speakers in the United States places it second among the countries with the

Join CCSI’s Special Events at the ACA Convention 2019 in San Diego

Join CCSI’s Special Events at the ACA Convention 2019 in San Diego

Don’t miss the special events CCSI has for you at the ACA Convention 2019 in San Diego and learn about Nearshore Mexico!