NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center Services International is one of the main sponsors for the SOCAP International Southwest Regional Chapter at Petco Park in San Diego, CA, on September 25th.
At this point you might be considering outsourcing your customer service center, maybe you just started looking for a solution to reduce cost while increasing capacity and performance.
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July 2019, CCSI welcomed a group of students from the University of San Diego Trans-border Institute, in one of its Nearshore Mexico operation centers.
![Mexico City the Best Option for Nearshore [INFOGRAPHIC]](/images/2020/03/02/mexico-city-option-nearshore_thumbnail.jpg)
Mexico City is one of the most influential financial countries in the American continent and is globally acknowledged for its economic stability and vast culture. Furthermore, it has the 2nd largest urban
Bonuses are a great strategy for call centers to drive motivation and increase performance. The call center work can sometimes turn monotonous and frustrating leading to high turn-over rates, agent burnout and
Calculating the number of agents, you need in your contact center in order to offer an excellent service for your customer is not an easy task. You probably have a contact center which by now has grown steadily agent by agent.
As we know, there is a large population of Spanish speaking community in the United States, “The significant number of Spanish speakers in the United States places it second among the countries with the
Don’t miss the special events CCSI has for you at the ACA Convention 2019 in San Diego and learn about Nearshore Mexico!
