We would be delighted to speak with you

NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
USD Trans-border Institute visits CCSI’s Otay Center

USD Trans-border Institute visits CCSI’s Otay Center

July 2019, CCSI welcomed a group of students from the University of San Diego Trans-border Institute, in one of its Nearshore Mexico operation centers.

Mexico City the Best Option for Nearshore [INFOGRAPHIC]

Mexico City the Best Option for Nearshore [INFOGRAPHIC]

Mexico City is one of the most influential financial countries in the American continent and is globally acknowledged for its economic stability and vast culture. Furthermore, it has the 2nd largest urban

All Stories

4 Key Steps To Create A Bonus Program For Your Call Center

4 Key Steps To Create A Bonus Program For Your Call Center

Bonuses are a great strategy for call centers to drive motivation and increase performance. The call center work can sometimes turn monotonous and frustrating leading to high turn-over rates, agent burnout and

Key Factors You Need to Consider When Estimating Agent Headcount

Key Factors You Need to Consider When Estimating Agent Headcount

Calculating the number of agents, you need in your contact center in order to offer an excellent service for your customer is not an easy task. You probably have a contact center which by now has grown steadily agent by agent.

Having a Spanish Speaking Contact Center is Not Enough, Start Thinking Bilingual

Having a Spanish Speaking Contact Center is Not Enough, Start Thinking Bilingual

As we know, there is a large population of Spanish speaking community in the United States, “The significant number of Spanish speakers in the United States places it second among the countries with the

Join CCSI’s Special Events at the ACA Convention 2019 in San Diego

Join CCSI’s Special Events at the ACA Convention 2019 in San Diego

Don’t miss the special events CCSI has for you at the ACA Convention 2019 in San Diego and learn about Nearshore Mexico!

CCSI Opening a New Baja Center at Bit Center Tijuana

CCSI Opening a New Baja Center at Bit Center Tijuana

CCSI is happy to announce we are opening a new facility in Baja. Call Center Services International has had fast growth during the last years. Just in 2018, we closed 12 new clients, companies that want to expand their operations to Mexico. But not only that, our current clients are growing their nearshore operations

CCSI is ISO 20000 certified, How that benefits your Contact Center?

CCSI is ISO 20000 certified, How that benefits your Contact Center?

ISO/IEC 20000-1:2011 is a service management system (SMS) standard.
It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management Systems.