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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Celebrating 6 Years of Establishing Call Centers in Mexico

Celebrating 6 Years of Establishing Call Centers in Mexico

CCSI turns 6 this month! Six years ago, we founded Call Center Services International with the vision of providing a cost effective nearshore Contact Center solution that delivers a talented workforce with outstanding performance and customer satisfaction.
Meet Us At The 2014 DBA International Conference

Meet Us At The 2014 DBA International Conference

If your goal for 2014 includes Increasing Agent Recovery Horsepower, then we want to meet you at the 17th Annual DBA International Conference in Las Vegas, February 5th to the 7th...

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Welcome To Our New Nearshore Contact Center Facility

Welcome To Our New Nearshore Contact Center Facility

Call Center Services International inaugurated its new facility located on the terrace of the Plaza Agua Caliente commercial building in Tijuana yesterday.
The Importance of Customer Service in the Mobile Era

The Importance of Customer Service in the Mobile Era

We are, hopefully, all convinced of the importance of customer service. What about mobile device enabled customer service? Equally important I would say.
BPO Providers Anticipate Big Windfall as ‘ObamaCare’ Threatens to Drive Jobs Offshore

BPO Providers Anticipate Big Windfall as ‘ObamaCare’ Threatens to Drive Jobs Offshore

The so-called "ObamaCare" law, set to go in effect next year, has the potential to become a huge win for the global BPO industry – but the devil is in the details depending on how U.S. employers react to the new mandate.
FDCPA Reform Coming? Senate Subcommittee to Hold Hearings on Debt Collection

FDCPA Reform Coming? Senate Subcommittee to Hold Hearings on Debt Collection

The Senate Banking Committee's Subcommittee on Financial Institutions and Consumer Protection will be holding a series of two hearings beginning next week to discuss the debt collection industry and possible legislative fixes to current law.
When a Company Decides to Move Its Call Center Operation to a More Competitive Location, The Question is: Where?

When a Company Decides to Move Its Call Center Operation to a More Competitive Location, The Question is: Where?

Even though offshore, India, Philippines or South Africa, might seem like the first option, the industry trends rise towards nearshoring, a more attractive option to consider.
Viewpoint: Five myths about Mexico

Viewpoint: Five myths about Mexico

As US President Barack Obama visits Mexico this week, he may want to consider the new realities of the country, says Shannon O'Neil, from the Council on Foreign Relations.