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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

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Mexico Rises in Business Process Outsourcing with India’s Annual Economic Outlook Reporting a 10% Loss in BPO

Mexico Rises in Business Process Outsourcing with India’s Annual Economic Outlook Reporting a 10% Loss in BPO

Tijuana, Baja California, MEXICO. India's pre-budget Economic Survey report was delivered to the Indian Parliament at the end of February. The annual economic report showed a 10% loss over the last 5 years in Business Process Outsourcing (BPO) business to other countries making a notable dent in India's $20B world share.
Mexico Is a Top Destination for Doing Business and Shelter Company Programs Are Proving To Be a Worthwhile Approach

Mexico Is a Top Destination for Doing Business and Shelter Company Programs Are Proving To Be a Worthwhile Approach

Tijuana, Baja California, MEXICO. Mexico ranks as top destinations for doing business according to the annual "Doing Business Report" released for 2013 by the World Bank.

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Why Mexico's Become a Hotter Investment Than Brazil

Why Mexico's Become a Hotter Investment Than Brazil

Mexico, overshadowed by Brazil for years, has secured its place as the new favorite among investors looking to put cash into Latin America.

 Is Tijuana The New Tech Mecca? News 15 March 2013 Is Tijuana The New Tech Mecca?  TIJUANA, Mexico — As far as tech expos go, this was no CES, the Consumer Electronics Show held every year in Las Vegas. Here at the BIT Center in Tijuana, there were only a few dozen vendors — a social media firm; a consulting company that helps maquilas manage their inventory and customs paperwork.  But some here really believe the border city has a future as an innovation mecca, like Silicon Valley. "It's got all of the right ingredients" said Olin Hyde, vice president of business development for a La Jolla-based company called ai-one.  Read more ...

Is Tijuana The New Tech Mecca?

TIJUANA, Mexico — As far as tech expos go, this was no CES, the Consumer Electronics Show held every year in Las Vegas. Here at the BIT Center in Tijuana, there were only a few dozen vendors — a social media firm; a consulting company that helps maquilas manage their inventory and customs paperwork.

Why Baja Will Be the Next Big Thing In High-Tech

Why Baja Will Be the Next Big Thing In High-Tech

On Feb. 27, Nathan was born in Otlen, Switzerland. Nathan is the world's first general purpose artificial brain to live on the Internet. This is a big breakthrough for computing.
How Mexico Got Back in the Game

How Mexico Got Back in the Game

In India, people ask you about China, and, in China, people ask you about India: Which country will become the more dominant economic power in the 21st century? I now have the answer: Mexico.

Expert's Angle: Time for Agents to Stop Being Anti-Social

Expert's Angle: Time for Agents to Stop Being Anti-Social

If your customer service organization defers to marketing to handle inquiries and comments made through social media channels or, even worse, avoids them altogether – you could be headed for a customer service disaster.

Mexico Is Promising A Growth As Worldwide Provider Of IT Services

Mexico Is Promising A Growth As Worldwide Provider Of IT Services

Mexico's information technology (IT ) industry is posting promising growth on the back of aggressive public policies that promote government, academic and private-sector supp ort. Currently rated fourth worldwide as a provider of IT services, the country is expected to climb to third position in the medium term.