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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Celebrating CCSI’s 11 Years of Growth

Celebrating CCSI’s 11 Years of Growth

This year Call Center Services International reaches the 11 years mark establishing nearshore contact centers in Mexico. But what’s really important is what we have been able to achieve during those years.

Why U.S. Contact Centers Should Have Bilingual Agents

Why U.S. Contact Centers Should Have Bilingual Agents

It can sound obvious to say that having bilingual people in your team is a plus for your business. But, have you noticed the impact that having a contact center bilingual English-Spanish team can have?

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Hire The Right Contact Center Agents: Important Agent Skills & Qualities

Hire The Right Contact Center Agents: Important Agent Skills & Qualities

The hiring process is one of the most important in a contact center. Why? Call Center Agents are the ones that talk with our customers live and action, many times they are who listens to their concerns, persuade them to buy, help them solve problems and questions they might have, and so on.

Let’s Meet At The RMA International Conference 2019

Let’s Meet At The RMA International Conference 2019

Do you want to reduce your Debt Collection operational expenses and increase recoveries at the same time? If so, let's meet at the RMA International Conference (Booth #310) in Las Vegas, February 5th to 7th to discuss a Nearshore Mexico Collections workforce option.

5 Best CCSI’s Contact Center Articles of 2018

5 Best CCSI’s Contact Center Articles of 2018

First of all, we want to thank all our readers and followers and we hope we have help you improve in one or several aspects of your contact center.

Fantastic Team Building Ideas to Do with your Call Center Team this Christmas

Fantastic Team Building Ideas to Do with your Call Center Team this Christmas

Christmas is a season when we share our time with others and get together, it is a great opportunity to create bonds in your team. An engaged team is more effective and as we always say, happy employees equal to happy clients.

Why Santa has a Great Customer Service

Why Santa has a Great Customer Service

It’s Christmas season, the most wonderful time of the year. And every kid is hoping with excitement to get a Christmas present from Santa Claus. There are many things we can learn from him, from his kindness to his customer service.

The Useful Guide to Write Thank you Messages for your Agents

The Useful Guide to Write Thank you Messages for your Agents

This is a season to thank all people that have contributed to our teams, service and company.