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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
The Useful Guide to Write Thank you Messages for your Agents

The Useful Guide to Write Thank you Messages for your Agents

This is a season to thank all people that have contributed to our teams, service and company.

Reasons Why Contact Center Outsourcing Relationships Can Fail

Reasons Why Contact Center Outsourcing Relationships Can Fail

Outsourcing relationships help businesses to stay competitive in the market, help them focus on their primary functions and allows them to keep the growth coming, just to mention some of the benefits.

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International Business Students from PLNU Visit CCSI Otay Center

International Business Students from PLNU Visit CCSI Otay Center

On October 19, a group of International Business students from Point Loma Nazarene University visited Call Center Services International Otay Center to learn about the company business model, the Nearshore benefits and the opportunities of the region.

10 Most Common Causes of Contact Center Agent Burnout

10 Most Common Causes of Contact Center Agent Burnout

A common problem in a contact center environment is agent burnout, and it should not be. Agent burnout causes high turnover rates, employee dissatisfaction and disengagement, absenteeism and tardiness, and poor performance.

USMCA Agreement Benefits the Nearshore Industry in Mexico

USMCA Agreement Benefits the Nearshore Industry in Mexico

 Following an eternity of uncertainty, the new and improved NAFTA agreement, USMCA, has finally arrived, and it’s looking very positive for Nearshore Mexico.

How To Create A Culture Of Honesty In The Contact Center Workplace

How To Create A Culture Of Honesty In The Contact Center Workplace

Many times, we have talked about the importance of a good work atmosphere in the contact center workplace. It’s necessary to identify what things can affect the workplace you want to create.

Customer Service Week: What Does Customer Service Mean To You?

Customer Service Week: What Does Customer Service Mean To You?

This week we are celebrating Customer Service Week! It’s a good excuse to remind and reinforce the importance of customer service in all levels of the company. At CCSI we made several activities with the members and we created a series of videos about “What Customer Service Means To You?”

Include These Essential Elements In Your Outsourced Contact Center RFP

Include These Essential Elements In Your Outsourced Contact Center RFP

Drafting an RFP can be tedious and complicated. You need to consider every aspect that would be involved in your new partnership relationship.