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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
CCSI Coronavirus (COVID-19) Precautionary Measures

CCSI Coronavirus (COVID-19) Precautionary Measures

Due to the international alert the World Health Organization (WHO) gave regarding COVID-19 (Coronavirus), we have decided to implement some preventive measures for the safety of our team and their families.

Coronavirus Prevention Measures for your Contact Center

Coronavirus Prevention Measures for your Contact Center

Being prepared for possible health risks that might affect our business is not always at the top of the list, when the time comes, we realize we are not always fully prepared to manage a situation like the COVID-19

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CCSI at LendIt Fintech 2020

The Mexico Advantage | Meet Us at LendIt Fintech 2020

September 29th to October 1st, discover how a nearshore contact center can improve Fintech companies' loan and lease servicing while expanding their receivables recovery with a reduced cost at the same time. Meet us at the CCSI virtual booth at LendIt 2020 so we can tailor a solution for you.

Choose the Best Nearshore Debt Collection Center With a Quick Evaluation

Choose the Best Nearshore Debt Collection Center With a Quick Evaluation

Finding a new solution provider can be overwhelming, time-consuming and complicated, specifically when it’s a debt collection call center provider.

Learn About Nearshore at RMA International Conference 2020

Learn About Nearshore at RMA International Conference 2020

Join us for RMA International Annual Conference 2020(Booth #211) at Aria Hotel & Resort, Las Vegas, February 3rd to 6th to stay up to date with the emerging technology, rules, regulations, and top

Thanksgiving Celebration At CCSI

Thanksgiving Celebration At CCSI

As is a tradition here at CCSI, this year we had our annual potluck to celebrate Thanksgiving and take this opportunity to thank the team for all the effort they put in their work and remind them to never forget that we are a family.

PLNU Business Students Visit CCSI to Learn about Mexico’s Business Opportunities

PLNU Business Students Visit CCSI to Learn about Mexico’s Business Opportunities

Oct 25, 2019. Last Friday a group of Business International Students from Point Loma Nazarene University visited Call Center Services International for the 3rd time.