
NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
In previous articles, we have talked about the importance of employee empowerment in customer service and in the Contact Center Industry in general.
Have you read our previous article, “8 Horrifying Phrases You Never Want To Hear In Your Call Center”? Here are 5 more annoying phrases your customers (and you) hate to hear from Contact Center staff.
Need to add new capability to your Debt Collection Operation? If so, let's meet at the ACA International 2018 Convention & Expo (Booth #219) in Nashville, July 23rd to 25th.