NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Need to add new capability to your Debt Collection Operation? If so, let's meet at the ACA International 2018 Convention & Expo (Booth #219) in Nashville, July 23rd to 25th.
When we talk about Nearshore, many will mention it’s cost-saving advantage and the abundant pool of bilingual and bicultural agents, which are good things to consider for a contact center company.
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In the contact center industry, we have been talking about Customer Experience and its importance for the success of a company. But now, companies are starting to focus on Employee Experience.
If you haven’t paid attention to First Call Resolution, or more importantly, to First Contact Resolution (probably you have by now, because you are reading this article), it is time to do it now.
In the contact center, when dealing with customer complaints, problems and issues, empathy can be the determinant point between keeping or losing business.
Are you heading to Customer Contact Week 2018 in Las Vegas? Call Center Services International will be at booth #526 in the CCW 2018 Expo Hall.
Back in March, Call Center Services International hit the 10-year mark of successfully helping North American companies establish contact centers in Mexico.
![9 Customer Experience Facts Your Contact Center Can’t Afford To Ignore [INFOGRAPHIC]](/images/2020/03/16/Facts-Customer-Experience_thumbnail.jpg)
We are sure you already know the importance of customer experience in the contact center industry. Well, in all industries in general. But have you proven it with numbers?
