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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

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9 Customer Experience Facts Your Contact Center Can’t Afford To Ignore [INFOGRAPHIC]

9 Customer Experience Facts Your Contact Center Can’t Afford To Ignore [INFOGRAPHIC]

We are sure you already know the importance of customer experience in the contact center industry. Well, in all industries in general. But have you proven it with numbers?

How to Manage Bad Customer Service Experiences In Your Contact Center

How to Manage Bad Customer Service Experiences In Your Contact Center

Just like Flavio Martins mentions in his article, Why Bad Customer Service Experiences Happen: “It’s inevitable that customer service experiences will sometimes fail.” It happens even to companies that are the best in customer experience.

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Point Loma Nazarene University Intl. Business Students Visit CCSI

Point Loma Nazarene University Intl. Business Students Visit CCSI

Last Friday, April 13, a group of International Business students from Point Loma Nazarene University visited our Call Center Services International Otay Center to learn about the challenges and opportunities of international business, cross-cultural management, marketing, and ethics.

6 Reasons Why American Contact Centers Choose To Nearshore In Mexico

6 Reasons Why American Contact Centers Choose To Nearshore In Mexico

You might already know that Nearshore by itself brings great advantages for U.S. businesses: proximity, cost reduction, and quality. But now, we need to know what the best nearshore location is.

Biggest Obstacles To Outstanding Customer Experience: What Experts Say

Biggest Obstacles To Outstanding Customer Experience: What Experts Say

The concept of Customer Experience is now well known in the Contact Center Industry, but many companies fail to deliver a great customer experience. Why is that?

5 Essential Company Elements You Need To Teach Your Nearshore Team

5 Essential Company Elements You Need To Teach Your Nearshore Team

When starting with a new team, no matter if it’s in-house or outsourced, training plays an important role. Some things are easier to learn in-house, or sometimes we give a different training to outsourced teams and forget to teach them essential elements.

Celebrating Our 10th Anniversary - Message From Our President

Celebrating Our 10th Anniversary - Message From Our President

Today is a special day: Call Center Services International’s 10th anniversary! 10 years ago, we founded CCSI with the goal of providing U.S. companies with a cost-effective Nearshore Contact Center solution in Mexico that delivers a talented workforce with outstanding performance and customer satisfaction.

How Can Call Center Agents Connect Better With Customers?

How Can Call Center Agents Connect Better With Customers?

We are social and emotional. We trust people we relate with, we trust in our family and friends. What if your call center agents could create a connection with the customer to increase their trust and, that way, increase sales, collections, or whatever performance goal you have, and, at the same, boost customer loyalty?