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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
City of Phoenix Delegation Visits Empereon Constar's Nearshore Center

City of Phoenix Delegation Visits Empereon Constar's Nearshore Center

Phoenix, Arizona (February 16, 2018) The City of Phoenix made a Trade Tourism and Protocol Mission to Tijuana, Baja California.

5 Effective Ways To Improve Your Agents’ Product Or Service Knowledge

5 Effective Ways To Improve Your Agents’ Product Or Service Knowledge

Are you paying attention to your agents’ product or service knowledge? How well-trained are they to respond to customers questions?

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5 Questions to Ask Before Choosing an Outsourcing Company

5 Questions to Ask Before Choosing an Outsourcing Company

Are you in the process of choosing an outsourcing company? Before making a decision, be sure that you know all you need to know about that company, from what they offer to how they are going to manage your project.

Meet Us At The 2018 RMA International Annual Conference

Meet Us At The 2018 RMA International Annual Conference

A Nearshore Collection Center Will Reduce Agent Costs by 50%-70% and Help You Increase Recoveries! Let’s discuss this huge cost-saving opportunity at the 2018 RMA International Annual Conference at the Aria Resort & Casino in Las Vegas, February 6-8. Visit our Booth #301!

Here’s Why CCSI’s Nearshore Contact Center Model Is Not "Outsourcing"

Here’s Why CCSI’s Nearshore Contact Center Model Is Not "Outsourcing"

Many would think that Call Center Services International (CCSI) is an outsourcing solution. But as our clients understand, we do not consider ourselves outsourcing.

6 Great New Year Resolution Ideas For Your Contact Center

6 Great New Year Resolution Ideas For Your Contact Center

The start of a new year is a great opportunity to pause for a moment and think what we want to change, do better, and start doing. This is when we make some spirited resolutions for the following months.

FCR Announces Partnership With CCSI For Nearshore Operations Expansion

FCR Announces Partnership With CCSI For Nearshore Operations Expansion

EUGENE, OR - FCR, the premier provider of outsourced live agent call center and business process solutions, announced its plans to open a new nearshore contact center with Call Center Services International (CCSI) in Baja California, Mexico.

How To Reduce Call Center Agent Absences During The Holidays

How To Reduce Call Center Agent Absences During The Holidays

It is hard to imagine that someone would not love the holiday season, but for many companies and call centers, it is a hectic season. Employees can get stressed out and skip work to spend time with their family. In many cases, the holidays mean chaos for call center managers and they probably might not like this season as much as everyone else.