NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
We are social and emotional. We trust people we relate with, we trust in our family and friends. What if your call center agents could create a connection with the customer to increase their trust and, that way, increase sales, collections, or whatever performance goal you have, and, at the same, boost customer loyalty?
There are several steps to consider when choosing an outsourcing contact center company. You need to do some research, call the company, review the brochure, get a proposal, send an RFP.
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Phoenix, Arizona (February 16, 2018) The City of Phoenix made a Trade Tourism and Protocol Mission to Tijuana, Baja California.
Are you paying attention to your agents’ product or service knowledge? How well-trained are they to respond to customers questions?
Are you in the process of choosing an outsourcing company? Before making a decision, be sure that you know all you need to know about that company, from what they offer to how they are going to manage your project.
A Nearshore Collection Center Will Reduce Agent Costs by 50%-70% and Help You Increase Recoveries! Let’s discuss this huge cost-saving opportunity at the 2018 RMA International Annual Conference at the Aria Resort & Casino in Las Vegas, February 6-8. Visit our Booth #301!
Many would think that Call Center Services International (CCSI) is an outsourcing solution. But as our clients understand, we do not consider ourselves outsourcing.
The start of a new year is a great opportunity to pause for a moment and think what we want to change, do better, and start doing. This is when we make some spirited resolutions for the following months.
