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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Why You Should Invest In Contact Center Redundancy

Why You Should Invest In Contact Center Redundancy

For call centers, redundancy is important. Even more for call centers that offer 24/7 services. It is important to always be there for our customers so we can offer all our services for them and help them when they need it.

What Makes Tijuana A Unique Nearshore Location?

What Makes Tijuana A Unique Nearshore Location?

We know that the principal advantage of the nearshore model is proximity, which comes with several advantages for contact centers, such as cultural alignment, talented bilingual agents, similar time zones, and better operational control than with offshore services.

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Check 'n Go Visits Their Nearshore Baja, Mexico Call Center Team

Check 'n Go Visits Their Nearshore Baja, Mexico Call Center Team

Check ‘n Go’s Chief Operating Officer, Julie Joseforsky, visited the company’s nearshore Contact Center in Baja California, Mexico on August 9, 2017.

Why You Should Work With An IT & Software Development Team In Mexico?

Why You Should Work With An IT & Software Development Team In Mexico?

IT and Software Development talent in Mexico is growing. There are many U.S. companies that are turning to look at Mexico for their IT projects. This is because Mexico has several advantages for companies that need these services.

Useful Tips To Manage and Avoid Absenteeism In The Contact Center

Useful Tips To Manage and Avoid Absenteeism In The Contact Center

We know that it’s hard for contact centers to manage absenteeism. Holidays, vacation, maternity leave, etc., can affect performance on days with a high volume of calls. Now imagine if you add to that the agents that call in sick or simply do not show up.

6 Signs That You Should Stop Offshoring & Start Nearshoring

6 Signs That You Should Stop Offshoring & Start Nearshoring

If you have an offshore operation but you feel something is not working, you should consider that having issues in performance, customer satisfaction, cost, communication and synchronization could be sings that maybe it’s time to change your offshore operation to a nearshore operation. Let’s take a closer look.

15 Quotes To Share With Your Call Center Team

15 Quotes To Share With Your Call Center Team

We know that sometimes it’s hard to keep the motivation up when work gets harder and stressful. But motivation is essential in call centers. People with no motivation can have a bad attitude and lose focus on the main goals.

5 Myths About Nearshore Debunked

5 Myths About Nearshore Debunked

We have heard the term “nearshore” for some time now and these days we hear more and more about it. We see more companies and consultants analyzing its pros and cons. But, there are still a lot of misconceptions about this business model.