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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
5 Reasons Why You Should Invest In Nearshore Mexico

5 Reasons Why You Should Invest In Nearshore Mexico

There are several Nearshore locations that United States companies can consider when expanding or outsourcing their operations. Nowadays, countries like Costa Rica and Brazil are getting attention for Nearshore services.

5 Basic Tools Every Call Center Should Use To Boost Performance

5 Basic Tools Every Call Center Should Use To Boost Performance

In the Call Center Industry, there are many software and systems that promise to help us boost performance. We can be overwhelmed by the amount of services companies offer and some of them can be quite expensive.

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Simple Ways You Can Make Your Call Center Agents Happy

Simple Ways You Can Make Your Call Center Agents Happy

We want to see our contact center team happy. We know that happy agents equal happy customers and have more productivity. When we are happy we can give better service, be more positive and productive.

Nearshore Or In-House? Which One Is A Good Fit for Your Call Center

Nearshore Or In-House? Which One Is A Good Fit for Your Call Center

If you are willing to grow your contact center team you might ask yourself what is the best option for your company: growing your in-house team or to outsource it. Or you might ask what are the big benefits of a nearshore call center vs your in-house team because they don’t sound too different to you. Well, here are 5 things you can compare to make a wiser decision.

5 Things Your Quality Assurance Team Should Be Doing

5 Things Your Quality Assurance Team Should Be Doing

Quality monitoring in Contact Centers is key for improvement. It not only helps you find areas of opportunity on calls or have recordings for a legal issue.

Why The TCPA Is Putting Consumers In A Disadvantage

Why The TCPA Is Putting Consumers In A Disadvantage

If you work in the Debt Collection or Call Center industries, you must know about the Telephone Consumer Protection Act (TCPA), enacted in 1991 as a response to the growth in telemarketing calls.

Meet Us At The 2017 ACA International Convention

Meet Us At The 2017 ACA International Convention

Need more debt collection agents to meet receivables recovery goals? A nearshore collection center will reduce agent costs by 50%-70% and help you increase recoveries.

How To Improve Coaching & Development of Customer Experience Employees

How To Improve Coaching & Development of Customer Experience Employees

As Customer Service Contact Centers, we know that Customer Experience is one of our priorities. We constantly look for new ways to improve it CX. We might implement new technologies, adapt our processes and regulations.