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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
The Real Value Of Nearshore Proximity For Contact Centers

The Real Value Of Nearshore Proximity For Contact Centers

Imagine having to wait until the next day for an answer to an urgent matter, traveling for 16 hours to get to a place or having to trust an important task to someone you barely know. When it comes to outsourcing, nearshore proximity really matters.

CCSI Presents Nearshore Contact Center Advantages At SOCAP San Diego Event

CCSI Presents Nearshore Contact Center Advantages At SOCAP San Diego Event

On May 17, 2017, Call Center Services International gave a brief company presentation at the SOCAP International Southwest Regional Chapter event at Petco Park in San Diego.

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Meet Us At The SOCAP San Diego Chapter Customer Experience Event

Meet Us At The SOCAP San Diego Chapter Customer Experience Event

We are excited to announce that Call Center Services International is one of the major sponsors for the SOCAP International Southwest Regional Chapter - Customer Experience: Winners, Losers and Ones to Watch at Petco Park in San Diego, CA, on May 17, 2017.

Ingredients For A Successful Nearshore Outsourcing Partnership

Ingredients For A Successful Nearshore Outsourcing Partnership

Having a successful nearshore outsourcing partnership is like cooking a good meal. You must find good quality ingredients, put them in at the precise moment, mix them together, let them cook, and then, you can enjoy a great meal.

Best Information Security Practices According to PCI [INFOGRAPHIC]

Best Information Security Practices According to PCI [INFOGRAPHIC]

If you manage credit card holder information in your call center, you might be familiar with The Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure credit card information is maintained in a secure environment.

6 Ways to Promote your Call Center Culture and Improve your Customer Service

6 Ways to Promote your Call Center Culture and Improve your Customer Service

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic / We really like this quote. We believe that a good call center culture is key to give a great customer service.
Why Attrition In The Call Center Costs More Than You Think

Why Attrition In The Call Center Costs More Than You Think

Contact centers are well known for having a high turnover rate. This represents a high attrition cost. But while attrition is most of the time underestimated, the cost of an agent leaving the call center is much higher that most companies think.

5 Tips To Train Your Agents To Avoid Dead Air During Calls

5 Tips To Train Your Agents To Avoid Dead Air During Calls

Dead air are the long moments of silence during a call. These can be caused for many reasons. Maybe the call center agent needs to find more information, manage a slow system or wait for programs or data that have to be processed.