Mr. Esparza explained how CCSI helps successful United States companies increase agent capacity, have nearshore location redundancy and improve bottom-line performance, while saving on overhead cost.
In addition to the presentation, CCSI was one of the major sponsors for the event.
The event was a great educational opportunity where companies learned how to improve their customer experience (CX).
Jeofrey Bean, author of Customer Experience Rules! and The Customer Experience Revolution, gave a special keynote presentation where he shared his insights of what it means for businesses from start-ups to corporations to be the best in CX. Jeofrey followed his presentation with a workshop focusing on the essential best practices and culture that redefine customer experience.
After the keynote presentation and workshop, attendees enjoyed a tour of Petco Park along with watching the Padres vs. Brewers baseball game.
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.
CCSI is a World-class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City (with direct flights from major United Sates airports), helping US companies establish high-performance "nearshore" Call Centers in Mexico.