NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Having a successful nearshore outsourcing partnership is like cooking a good meal. You must find good quality ingredients, put them in at the precise moment, mix them together, let them cook, and then, you can enjoy a great meal.
But don’t worry, you do not have to cook alone. Find a good partner with knowledge and experience that can help you improve your meal.
We know there is not an exact recipe for every company, but, with our experience we can give you some ingredients that can help you get closer to a successful outsourcing partnership and build your new team.
Development & Improvement
Nearshore outsourcing should provide the resources to help you improve your business. Many companies think that nearshore outsourcing providers should stick to the process, instructions and goals in the contract. But, for a successful partnership, it must also offer improvements to make the process more useful, to reach bigger goals, and so forth.
Culture & Values Similarity
The moment you select your nearshore outsourcing company, you should always consider their organizational culture and their values. For a good nearshore outsourcing partnership, there should exist a synergy between companies, with similar values and cultural fit. In addition, a win-win mentality should exist. If both teams are winning the relationship will last longer and it will be more productive because the success of one will be the success of the other.
Communication is key for a successful nearshore outsourcing partnership. The way information is shared between companies, the reports that are provided, the techniques, processes and channels of communication. All of this should be considered. And remember, communication goes both ways. Keep your nearshore outsourcing team on the loop about your company situation, products and processes. Schedule meetings and visits to the nearshore outsourcer facilities to meet the team.
When you are planning to have long-term partnership with a nearshore outsourcing company and the team is growing, it is very recommendable to assign a person to be in charge of the relationship management between the nearshore outsourcing company and yours. This person can help you keep a constant communication, give you updates on your outsourced functions.
As in every relationship, trust is essential between people, teams and companies. For a successful nearshore outsourcing partnership, or any kind of partnership, companies should trust that both parts will do their best job and work together to find a solution if something is not meeting expectations.
If you mix these quality ingredients you will have a great nearshore outsourcing partnership, just like cooking a great meal.
However, be careful not to mix these bad ingredients:
Poor up-front planning, lack of shared goals and unsatisfactory performance.
At Call Center Services International we care about our clients and we always try to find the perfect recipe to create a successful nearshore outsourcing partnership. We find a win-win and long-term relationship with our clients. We invite you to read our Client Testimonials!