Call Center Services International (CCSI) has a proven U.S. Debt Collection Center located in Baja California, Mexico (minutes from San Diego). We have successfully established high performance Collection Centers for many top Firms and Agencies (read what some of our clients have to say about working with us and seeing results from our nearshore call center approach).
The advantages of a Baja Center are the abundance of professional, bilingual and FDCPA trained agents that are 50% to 70% less than U.S. based counterparts.
Meet some of our call center agents:
This is not “outsourcing” rather your Baja Collections team becomes an extension of the existing operation and is managed by your team as part of the overall recovery strategy. You maintain control of the processes, call center agents and, most importantly measure performance in real-time. CCSI is responsible legally and financially for the center and workforce in Mexico.
We would be delighted to meet with you at the ACA Conference to discuss how a Baja Collection Call Center would benefit you by Increasing Recoveries and Reducing Operational Expenses. Please contact us to schedule a quick meeting at the event: (877) 399-3419.
Call Center Services International is a proud member of ACA International, the Association of Credit and Collection Professionals. ACA brings together third-party collection agencies, law firms, asset buying companies, creditors and vendor affiliates, representing more than 300,000 industry employees. ACA establishes ethical standards, produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers.