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OneSupport

Leading provider of customer service, technical support, and sales enablement solutions.

OneSupport Nearshore Success in Mexico with CCSI Partnership

When OneSupport, a leading provider of customer service, technical support, and sales enablement solutions needed additional workforce capacity they investigated several nearshore options. OneSupport realized to be successful in a nearshore Contact Center, they would need to fully integrate their IT systems to the new Center thus maintaining control over their business processes and Client requirements.

Ryan Lommel, One Support VP of Sales and Delivery
OneSupport Team in Mexico City

Call Center Services International (CCSI), who specializes in establishing nearshore Centers was able to partner with OneSupport to provide a world-class Center in Mexico, additional workforce capacity and control over business processes.

According to Ryan Lommel, VP of Sales and Delivery for One Support, “Our Mexico City-based agents are native-level English speakers who are experienced in the culture and nuances of interacting with people in the US; they make a great impression with our customers.”

With the outbreak of COVID-19, the OneSupport Mexico workforce was seamlessly transitioned to a Work-From-Home model. This allowed OneSupport to maintain Client Service-Levels, and ensure the workforce remained safe and healthy.

Mr. Lommel goes on to say, “CCSI in Mexico City has gained our confidence and trust through its people and its leadership. Our team is focused, dedicated, reliable, and has extremely low turnover.”

This partnership has been very successful from an operational and cost savings standpoint. The OneSupport Mexico Center is performing above expectations and the management team is now expanding the workforce in Mexico.

Kornerstone Credit is a new technology-driven consumer financing company. Founded by a 100+ team of leading industry veterans, technology experts, and financing professionals, Kornerstone Credit is one of the fastest growing companies in the lease-to-own industry. 

Website: www.kornerstonecredit.com

OneSupport is a leading provider of customer service, technical support, and sales enablement solutions for technology products and services. OneSupport helps some of the largest and most successful companies in telecommunications, web hosting, cloud computing, managed services, OEM, and technology design and implement highly successful customer care strategies.

Website: onesupport.com

OUR MANAGEMENT TEAM WILL MAKE IT EASY

"They have been very accommodating in meeting our needs and very helpful throughout the process."

OUR MANAGEMENT TEAM WILL MAKE IT EASY

"They have been very accommodating in meeting our needs and very helpful throughout the process."

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