The 29th Annual Conference of Healthcare Call Centers

Call Center Industry
2017-06-07 00:00
Little America Hotel - 500 Main St, Salt Lake City, UT 84101, USA

Healthcare call centers continue to grow in importance as health delivery systems recognize the value they can contribute toward the patient experience. As such, call centers must swiftly move into high gear to successfully meet this challenge.

Among the many ways that call centers can enhance the patient experience are such things as making it easier for patients to find and schedule physician appointments, connect with a nurse at any time of the day or night for advice or triage, schedule an ancillary visit, and receive a discharge call from a nurse to check on how they are doing now that they are back at home.

“Navigating in the Fast Lane” is our theme this year from our first pre-conference workshop, “The STP Formula for Growth: Strategy, Technology and People” to our final session on “Making Your Call Center a Calling.” By the end of the conference you will be able to take away concrete ideas that will help you enhance your value to your healthcare organization.


All Dates

  • 2017-06-07 00:00

Powered by iCagenda