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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
6 Ways to Promote your Call Center Culture and Improve your Customer Service

6 Ways to Promote your Call Center Culture and Improve your Customer Service

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic / We really like this quote. We believe that a good call center culture is key to give a great customer service.
Why Attrition In The Call Center Costs More Than You Think

Why Attrition In The Call Center Costs More Than You Think

Contact centers are well known for having a high turnover rate. This represents a high attrition cost. But while attrition is most of the time underestimated, the cost of an agent leaving the call center is much higher that most companies think.

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5 Tips To Train Your Agents To Avoid Dead Air During Calls

5 Tips To Train Your Agents To Avoid Dead Air During Calls

Dead air are the long moments of silence during a call. These can be caused for many reasons. Maybe the call center agent needs to find more information, manage a slow system or wait for programs or data that have to be processed.

Nearshore Or Offshore, What Contact Center Expansion Option Is A Better Fit?

Nearshore Or Offshore, What Contact Center Expansion Option Is A Better Fit?

Offshore contact centers are well known as a low-cost solution and Nearshore outsourcing for their proximity to the United States. But which contact center service is better for you?

Mexico Has The Lowest-Cost Advantage For United States Businesses

Mexico Has The Lowest-Cost Advantage For United States Businesses

Cost might not be the only factor in play when choosing a nearshore outsourcing option to do business in another country. But, we must accept that it always matters for business decisions like this.

6 Things to Consider Before Hiring a Contact Center Service

6 Things to Consider Before Hiring a Contact Center Service

Hiring a nearshore call center team is a complicated decision. You will need to make sure that every detail will be performed in the correct way and that your nearshore contact center mirrors your company’s culture.

CCSI Team Members Receive Award at IMT's 2017 Contact Forum

CCSI Team Members Receive Award at IMT's 2017 Contact Forum

Call Center Services International has won 3 National Excellence in Customer Service and Contact Centers Awards in the categories of Best Supervisors and Best Agents at this year’s Global Contact Forum 2017, organized by the Mexican Institute of Teleservices (IMT).
Celebrating 9 Years Of Call Center Services International

Celebrating 9 Years Of Call Center Services International

Today we have reason to celebrate: our staff and clients helped us reach our 9-year mark! Nine years ago, we founded Call Center Services International with the vision of providing US companies a cost-effective nearshore Contact & Support Center solution in Baja California, Mexico