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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
A Look At The FCC's 2015 TCPA Declaratory Ruling

A Look At The FCC's 2015 TCPA Declaratory Ruling

Compliance Alert: Here's what you need to know abot the FCC's Declaratory Ruling on the Telephone Consumer Protection Act that has been released to the public.
Baja California Among Top Call Center Industry Leaders In Mexico

Baja California Among Top Call Center Industry Leaders In Mexico

Tijuana, Baja California - The Call Center industry has successfully detonated in Baja California with over 20% annual growth, said Jorge Oros, President of the Baja Contact Center Cluster and VP of Operations at Call Center Services International.

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Meet Us At The 2015 ACA International Convention & Expo

Meet Us At The 2015 ACA International Convention & Expo

Would reducing debt collector salaries by 50% help ensure your competitive advantage and boost your recovery engine?

Tips to Take Care of Your Call Center Headsets

Tips to Take Care of Your Call Center Headsets

Corded or wireless headsets are somewhat fragile pieces of equipment that can break easily and take a lot of abuse because they are used in a daily basis in a Call Center. 

Meet Us At Call Center Week 2015

Meet Us At Call Center Week 2015

If you are interested in establishing a near-shore Center, then we would like to meet you at the 16th Annual Call Center Week Conference and Expo in Las Vegas June 17th or 18th.
Meet Us At The NARCA 2015 Spring Collection Conference

Meet Us At The NARCA 2015 Spring Collection Conference

A Near-Shore Collection Center will significantly reduce your operational costs and boost recovery horsepower... We would be delighted to discuss these advantages with you at the NARCA SPRING CONFERENCE in Nashville, May 7th or 8th.
CCSI Prepares Call Center Agents to Meet Customer Expectations

CCSI Prepares Call Center Agents to Meet Customer Expectations

Call Center Services International agents have a comprehensive understanding of the important role they play in our clients' business, as well as their impact in overall call center operations.

CCSI Joins Baja Contact Center Cluster’s Migrant Recruiting Campaign in Tijuana

CCSI Joins Baja Contact Center Cluster’s Migrant Recruiting Campaign in Tijuana

Call Center Services International started its Recruiting Campaign at one of Tijuana's Information Modules for Migrants as part of the Baja Contact Center Cluster's efforts to provide employment opportunities to English-proficient Mexicans who were deported from the United States.