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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Guide To Understanding Customer Experience Metrics

Guide To Understanding Customer Experience Metrics

Managing the Customer Experience has never been more of a priority for companies focusing their call center service on customer-centricity. All companies deliver a Customer Experience, just as all organizations deliver a company culture. However, the experience delivered to customers is not always what the company intended.
6 Facts About Student Loan Debt And Collections [INFOGRAPHIC]

6 Facts About Student Loan Debt And Collections [INFOGRAPHIC]

Higher education is vital to improving the talent level of American workers. However, since enrollment grows every year and tuition prices are on the rise, student loans are increasingly playing a significant role in financing higher education and have continued to rise nationwide.

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Meet Us At Call Center Week 2014

Meet Us At Call Center Week 2014

Top Companies such as Time Warner, Avis/Budget, Direct TV, Verizon, and Beach Body Fitness have established nearshore call centers in Baja California, Mexico because of several key advantages.
2 More Steps Call Centers Can Take To Ensure Online Security

2 More Steps Call Centers Can Take To Ensure Online Security

As a call center manager, you’ve probably taken all the necessary steps to ensure online security and safe transactions for your customers as well as your company; like making sure your payment system is PCI compliant, utilizing encryption technology to make sure private financial information remains private, providing a secure login system for your customers, or staying current with all the security updates for your business’s network of computers.
6 Advantages Of A Nearshore Call Center

6 Advantages Of A Nearshore Call Center

Speaking from our experience in establishing call centers in Baja California for North American businesses, we have come to understand that when companies consider offshore outsourcing, they are looking at associated benefits, like lower costs and avoiding the difficulty of recruiting and training agents, among others.
10 Examples Of Debt Collection UDAAP To Avoid

10 Examples Of Debt Collection UDAAP To Avoid

As part of an effective Compliance Management System, it is important to always make sure that all your call center debt collectors know the rules and what types of practices are unfair, deceptive or abusive with periodic training.
Meet Us At The NARCA 2014 Spring Collection Conference

Meet Us At The NARCA 2014 Spring Collection Conference

Can a nearshore Collection Center help you increase recoveries and reduce operational costs? To learn how, let's meet at the NARCA 2014 Spring Collection Conference, May 15th to the 18th.
Customer Satisfaction: The Call Center Execution Gap [INFOGRAPHIC]

Customer Satisfaction: The Call Center Execution Gap [INFOGRAPHIC]

Establishing customer-centric call centers is increasingly becoming the center of attention for companies. Therefore, managing the customer experience and meeting customer satisfaction has never been more of a priority.