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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

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BPO Providers Anticipate Big Windfall as ‘ObamaCare’ Threatens to Drive Jobs Offshore

BPO Providers Anticipate Big Windfall as ‘ObamaCare’ Threatens to Drive Jobs Offshore

The so-called "ObamaCare" law, set to go in effect next year, has the potential to become a huge win for the global BPO industry – but the devil is in the details depending on how U.S. employers react to the new mandate.
FDCPA Reform Coming? Senate Subcommittee to Hold Hearings on Debt Collection

FDCPA Reform Coming? Senate Subcommittee to Hold Hearings on Debt Collection

The Senate Banking Committee's Subcommittee on Financial Institutions and Consumer Protection will be holding a series of two hearings beginning next week to discuss the debt collection industry and possible legislative fixes to current law.

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When a Company Decides to Move Its Call Center Operation to a More Competitive Location, The Question is: Where?

When a Company Decides to Move Its Call Center Operation to a More Competitive Location, The Question is: Where?

Even though offshore, India, Philippines or South Africa, might seem like the first option, the industry trends rise towards nearshoring, a more attractive option to consider.
Viewpoint: Five myths about Mexico

Viewpoint: Five myths about Mexico

As US President Barack Obama visits Mexico this week, he may want to consider the new realities of the country, says Shannon O'Neil, from the Council on Foreign Relations.
Mexico Rises in Business Process Outsourcing with India’s Annual Economic Outlook Reporting a 10% Loss in BPO

Mexico Rises in Business Process Outsourcing with India’s Annual Economic Outlook Reporting a 10% Loss in BPO

Tijuana, Baja California, MEXICO. India's pre-budget Economic Survey report was delivered to the Indian Parliament at the end of February. The annual economic report showed a 10% loss over the last 5 years in Business Process Outsourcing (BPO) business to other countries making a notable dent in India's $20B world share.
Mexico Is a Top Destination for Doing Business and Shelter Company Programs Are Proving To Be a Worthwhile Approach

Mexico Is a Top Destination for Doing Business and Shelter Company Programs Are Proving To Be a Worthwhile Approach

Tijuana, Baja California, MEXICO. Mexico ranks as top destinations for doing business according to the annual "Doing Business Report" released for 2013 by the World Bank.
Why Mexico's Become a Hotter Investment Than Brazil

Why Mexico's Become a Hotter Investment Than Brazil

Mexico, overshadowed by Brazil for years, has secured its place as the new favorite among investors looking to put cash into Latin America.

 Is Tijuana The New Tech Mecca? News 15 March 2013 Is Tijuana The New Tech Mecca?  TIJUANA, Mexico — As far as tech expos go, this was no CES, the Consumer Electronics Show held every year in Las Vegas. Here at the BIT Center in Tijuana, there were only a few dozen vendors — a social media firm; a consulting company that helps maquilas manage their inventory and customs paperwork.  But some here really believe the border city has a future as an innovation mecca, like Silicon Valley. "It's got all of the right ingredients" said Olin Hyde, vice president of business development for a La Jolla-based company called ai-one.  Read more ...

Is Tijuana The New Tech Mecca?

TIJUANA, Mexico — As far as tech expos go, this was no CES, the Consumer Electronics Show held every year in Las Vegas. Here at the BIT Center in Tijuana, there were only a few dozen vendors — a social media firm; a consulting company that helps maquilas manage their inventory and customs paperwork.