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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

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 Is Tijuana The New Tech Mecca? News 15 March 2013 Is Tijuana The New Tech Mecca?  TIJUANA, Mexico — As far as tech expos go, this was no CES, the Consumer Electronics Show held every year in Las Vegas. Here at the BIT Center in Tijuana, there were only a few dozen vendors — a social media firm; a consulting company that helps maquilas manage their inventory and customs paperwork.  But some here really believe the border city has a future as an innovation mecca, like Silicon Valley. "It's got all of the right ingredients" said Olin Hyde, vice president of business development for a La Jolla-based company called ai-one.  Read more ...

Is Tijuana The New Tech Mecca?

TIJUANA, Mexico — As far as tech expos go, this was no CES, the Consumer Electronics Show held every year in Las Vegas. Here at the BIT Center in Tijuana, there were only a few dozen vendors — a social media firm; a consulting company that helps maquilas manage their inventory and customs paperwork.

Why Baja Will Be the Next Big Thing In High-Tech

Why Baja Will Be the Next Big Thing In High-Tech

On Feb. 27, Nathan was born in Otlen, Switzerland. Nathan is the world's first general purpose artificial brain to live on the Internet. This is a big breakthrough for computing.

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How Mexico Got Back in the Game

How Mexico Got Back in the Game

In India, people ask you about China, and, in China, people ask you about India: Which country will become the more dominant economic power in the 21st century? I now have the answer: Mexico.

Expert's Angle: Time for Agents to Stop Being Anti-Social

Expert's Angle: Time for Agents to Stop Being Anti-Social

If your customer service organization defers to marketing to handle inquiries and comments made through social media channels or, even worse, avoids them altogether – you could be headed for a customer service disaster.

Mexico Is Promising A Growth As Worldwide Provider Of IT Services

Mexico Is Promising A Growth As Worldwide Provider Of IT Services

Mexico's information technology (IT ) industry is posting promising growth on the back of aggressive public policies that promote government, academic and private-sector supp ort. Currently rated fourth worldwide as a provider of IT services, the country is expected to climb to third position in the medium term.

Workforce Management for Multi-Channel Centers

Workforce Management for Multi-Channel Centers

A big headache that I have come across in forecasting for a multi-channel center is the absence of any meaningful history for the non-phone contacts and back office activity.