
NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
The concept of Customer Experience is now well known in the Contact Center Industry, but many companies fail to deliver a great customer experience. Why is that?
Today is a special day: Call Center Services International’s 10th anniversary! 10 years ago, we founded CCSI with the goal of providing U.S. companies with a cost-effective Nearshore Contact Center solution in Mexico that delivers a talented workforce with outstanding performance and customer satisfaction.
We are social and emotional. We trust people we relate with, we trust in our family and friends. What if your call center agents could create a connection with the customer to increase their trust and, that way, increase sales, collections, or whatever performance goal you have, and, at the same, boost customer loyalty?