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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Biggest Obstacles To Outstanding Customer Experience: What Experts Say

Biggest Obstacles To Outstanding Customer Experience: What Experts Say

The concept of Customer Experience is now well known in the Contact Center Industry, but many companies fail to deliver a great customer experience. Why is that?

5 Essential Company Elements You Need To Teach Your Nearshore Team

5 Essential Company Elements You Need To Teach Your Nearshore Team

When starting with a new team, no matter if it’s in-house or outsourced, training plays an important role. Some things are easier to learn in-house, or sometimes we give a different training to outsourced teams and forget to teach them essential elements.

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Celebrating Our 10th Anniversary - Message From Our President

Celebrating Our 10th Anniversary - Message From Our President

Today is a special day: Call Center Services International’s 10th anniversary! 10 years ago, we founded CCSI with the goal of providing U.S. companies with a cost-effective Nearshore Contact Center solution in Mexico that delivers a talented workforce with outstanding performance and customer satisfaction.

How Can Call Center Agents Connect Better With Customers?

How Can Call Center Agents Connect Better With Customers?

We are social and emotional. We trust people we relate with, we trust in our family and friends. What if your call center agents could create a connection with the customer to increase their trust and, that way, increase sales, collections, or whatever performance goal you have, and, at the same, boost customer loyalty?

Advantage Of An On-Site Contact Center Visit & 4 Aspects To Evaluate

Advantage Of An On-Site Contact Center Visit & 4 Aspects To Evaluate

There are several steps to consider when choosing an outsourcing contact center company. You need to do some research, call the company, review the brochure, get a proposal, send an RFP.

City of Phoenix Delegation Visits Empereon Constar's Nearshore Center

City of Phoenix Delegation Visits Empereon Constar's Nearshore Center

Phoenix, Arizona (February 16, 2018) The City of Phoenix made a Trade Tourism and Protocol Mission to Tijuana, Baja California.

5 Effective Ways To Improve Your Agents’ Product Or Service Knowledge

5 Effective Ways To Improve Your Agents’ Product Or Service Knowledge

Are you paying attention to your agents’ product or service knowledge? How well-trained are they to respond to customers questions?

5 Questions to Ask Before Choosing an Outsourcing Company

5 Questions to Ask Before Choosing an Outsourcing Company

Are you in the process of choosing an outsourcing company? Before making a decision, be sure that you know all you need to know about that company, from what they offer to how they are going to manage your project.