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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Meet Us At The 2018 RMA International Annual Conference

Meet Us At The 2018 RMA International Annual Conference

A Nearshore Collection Center Will Reduce Agent Costs by 50%-70% and Help You Increase Recoveries! Let’s discuss this huge cost-saving opportunity at the 2018 RMA International Annual Conference at the Aria Resort & Casino in Las Vegas, February 6-8. Visit our Booth #301!

Here’s Why CCSI’s Nearshore Contact Center Model Is Not "Outsourcing"

Here’s Why CCSI’s Nearshore Contact Center Model Is Not "Outsourcing"

Many would think that Call Center Services International (CCSI) is an outsourcing solution. But as our clients understand, we do not consider ourselves outsourcing.

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6 Great New Year Resolution Ideas For Your Contact Center

6 Great New Year Resolution Ideas For Your Contact Center

The start of a new year is a great opportunity to pause for a moment and think what we want to change, do better, and start doing. This is when we make some spirited resolutions for the following months.

FCR Announces Partnership With CCSI For Nearshore Operations Expansion

FCR Announces Partnership With CCSI For Nearshore Operations Expansion

EUGENE, OR - FCR, the premier provider of outsourced live agent call center and business process solutions, announced its plans to open a new nearshore contact center with Call Center Services International (CCSI) in Baja California, Mexico.

How To Reduce Call Center Agent Absences During The Holidays

How To Reduce Call Center Agent Absences During The Holidays

It is hard to imagine that someone would not love the holiday season, but for many companies and call centers, it is a hectic season. Employees can get stressed out and skip work to spend time with their family. In many cases, the holidays mean chaos for call center managers and they probably might not like this season as much as everyone else.

Be A Better Call Center Leader: 7 Things You Can Do

Be A Better Call Center Leader: 7 Things You Can Do

Leadership is a must for call center managers. They work with people and need to guide them to reach a common goal following the same vision. We know this is not an easy task or that it seems to be easier for some people than others.

5 Great Ways To Say Thank You To Your Call Center Team

5 Great Ways To Say Thank You To Your Call Center Team

This season is a great time as any to give thanks for all we have and to all the people that make our lives brighter. Including your call center team members! These hard-working people bring success to your company and have grown with you.

U.S. Deportees Find New Work Life In Tijuana Call Centers

U.S. Deportees Find New Work Life In Tijuana Call Centers

Most call center workers in the Tijuana area have been deported from the United States. They speak English perfectly, so they can serve customers of American companies that have nearshored this service.