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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
How To Create A Unique Call Center Greeting For Your Customers

How To Create A Unique Call Center Greeting For Your Customers

Many call center managers can agree with us that the greeting in a call is extremely important in customer experience. It could sound as something simple, but it’s the first thing your agents are going to say in every call, the first impression, and the moment they present themselves and the company to a customer.

In-House Vs. Outsourcing: Making A Better Call Center Cost Comparison

In-House Vs. Outsourcing: Making A Better Call Center Cost Comparison

When evaluating the possibility of hiring an outsourcing call center service and its cost-saving opportunity, the most important part is knowing your own in-house call center cost.

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Meet Us At The California Association of Collectors 2017 Conference

Meet Us At The California Association of Collectors 2017 Conference

A Nearshore Collection Center Will Reduce Agent Costs by 50%-70% and Help You Increase Recoveries. Let's meet and discuss this cost saving opportunity at the California Association of Collectors (CAC) 2017 100th Annual Conference & Expo at Omni Rancho Las Palmas Resort and Spa in Rancho Mirage, CA, October 9-10.

Why You Should Invest In Contact Center Redundancy

Why You Should Invest In Contact Center Redundancy

For call centers, redundancy is important. Even more for call centers that offer 24/7 services. It is important to always be there for our customers so we can offer all our services for them and help them when they need it.

What Makes Tijuana A Unique Nearshore Location?

What Makes Tijuana A Unique Nearshore Location?

We know that the principal advantage of the nearshore model is proximity, which comes with several advantages for contact centers, such as cultural alignment, talented bilingual agents, similar time zones, and better operational control than with offshore services.

Check 'n Go Visits Their Nearshore Baja, Mexico Call Center Team

Check 'n Go Visits Their Nearshore Baja, Mexico Call Center Team

Check ‘n Go’s Chief Operating Officer, Julie Joseforsky, visited the company’s nearshore Contact Center in Baja California, Mexico on August 9, 2017.

Why You Should Work With An IT & Software Development Team In Mexico?

Why You Should Work With An IT & Software Development Team In Mexico?

IT and Software Development talent in Mexico is growing. There are many U.S. companies that are turning to look at Mexico for their IT projects. This is because Mexico has several advantages for companies that need these services.

Useful Tips To Manage and Avoid Absenteeism In The Contact Center

Useful Tips To Manage and Avoid Absenteeism In The Contact Center

We know that it’s hard for contact centers to manage absenteeism. Holidays, vacation, maternity leave, etc., can affect performance on days with a high volume of calls. Now imagine if you add to that the agents that call in sick or simply do not show up.