We would be delighted to speak with you

NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Why The TCPA Is Putting Consumers In A Disadvantage

Why The TCPA Is Putting Consumers In A Disadvantage

If you work in the Debt Collection or Call Center industries, you must know about the Telephone Consumer Protection Act (TCPA), enacted in 1991 as a response to the growth in telemarketing calls.

Meet Us At The 2017 ACA International Convention

Meet Us At The 2017 ACA International Convention

Need more debt collection agents to meet receivables recovery goals? A nearshore collection center will reduce agent costs by 50%-70% and help you increase recoveries.

All Stories

How To Improve Coaching & Development of Customer Experience Employees

How To Improve Coaching & Development of Customer Experience Employees

As Customer Service Contact Centers, we know that Customer Experience is one of our priorities. We constantly look for new ways to improve it CX. We might implement new technologies, adapt our processes and regulations.

The Real Value Of Nearshore Proximity For Contact Centers

The Real Value Of Nearshore Proximity For Contact Centers

Imagine having to wait until the next day for an answer to an urgent matter, traveling for 16 hours to get to a place or having to trust an important task to someone you barely know. When it comes to outsourcing, nearshore proximity really matters.

CCSI Presents Nearshore Contact Center Advantages At SOCAP San Diego Event

CCSI Presents Nearshore Contact Center Advantages At SOCAP San Diego Event

On May 17, 2017, Call Center Services International gave a brief company presentation at the SOCAP International Southwest Regional Chapter event at Petco Park in San Diego.
Meet Us At The SOCAP San Diego Chapter Customer Experience Event

Meet Us At The SOCAP San Diego Chapter Customer Experience Event

We are excited to announce that Call Center Services International is one of the major sponsors for the SOCAP International Southwest Regional Chapter - Customer Experience: Winners, Losers and Ones to Watch at Petco Park in San Diego, CA, on May 17, 2017.

Ingredients For A Successful Nearshore Outsourcing Partnership

Ingredients For A Successful Nearshore Outsourcing Partnership

Having a successful nearshore outsourcing partnership is like cooking a good meal. You must find good quality ingredients, put them in at the precise moment, mix them together, let them cook, and then, you can enjoy a great meal.

Best Information Security Practices According to PCI [INFOGRAPHIC]

Best Information Security Practices According to PCI [INFOGRAPHIC]

If you manage credit card holder information in your call center, you might be familiar with The Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure credit card information is maintained in a secure environment.