If you manage credit card holder information in your call center, you might be familiar with The Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure credit card information is maintained in a secure environment.
If you are in the process of getting this certification, these suggestions will be useful for you. However, if you are already PCI compliant, this reminder will also be handy for you since being PCI compliant is a continuous process and the best information security practices should always be in top of mind.
Assign a unique ID to each person how has access to a computer
Having a unique ID for each person lets you give different privileges to information. Also, it helps you have a record of each person’s activities. Always remind them that their ID is personal and cannot be shared with others.
Limit database access to only those who absolutely need it
Now that you have a unique ID for every person, you can limit information access. Credit card information is a sensitive information. You cannot let yourself risk it for no reason.
Properly configure your firewall
If you have internet access, you need firewall protection. But also make sure it is properly configured and updated.
Use antivirus protection on every computer
Antivirus helps protect our computer’s information from hackers, in addition to your firewall. Always keep it updated.
Periodically give security training for employees
This is surely the best way to keep information security in our contact centers. You need to make your team aware about the risk of managing this important information and remind them of the worst and best practices.
Regularly test systems and procedures
As we mentioned before, keeping information security is a continuous process. Technology updates all the time and we need to keep pace. Tests are important not only for our systems but also for procedures to improve the security in the call center.
Ask your third-party service providers for proof of compliance
Don’t forget about third-party service providers. It would be excellent if they are also PCI Complaint. But if not, ask them to provide proof of compliance.
At Call Center Services International we are PCI Complaint and we keep the best practices to protect our clients’ information and our clients’ customer information. Contact us to learn more! (877) 399-3419.