NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
The students enjoyed a Tour of the CCSI Otay Facilities in Tijuana, Mexico and a Q&A session with the Business Development team and the President of the company. The students had the chance to learn first-hand about Nearshore and why Mexico is a great business opportunity for U.S. companies.
Sal Ramirez and Luis Galindo from the Business Development Team welcomed the group and guided them through the center, the students had the opportunity to speak with managers and supervisors on the floor and learn about their activities, and how they manage tasks for CCSI’s clients, such as customer service, loan processing and tech support, alongside that activity the students viewed the great work culture and team onboarding that operations have. At the Q&A session, Eric Esparza, CCSI’s President talked a little about the history of the company and the biggest challenges they had had to face as a fast-growing company.
CCSI always likes to receive these visits to share their experience with future business leaders and show them the advantages of doing business in Mexico such as the bilingual and bicultural workforce, the cost-saving opportunity and proximity.
About Point Loma Nazarene University
A combination of challenging academics, deep spirituality and service-centered action — PLNU prepares students for living purposeful lives by integrating knowledge with real-world experience to benefit their communities through the pursuit of a meaningful career and life. Visit www.pointloma.edu
About Call Center Services International
Call Center Services International (CCSI) helps US companies establish high-performance nearshore Contact Centers in Mexico, providing a World-Class Bilingual Workforce, State-Of-The-Art Infrastructure, and Proximity to the U.S. (minutes from the San Diego border or in Mexico City