ISO/IEC 20000-1:2011 is a service management system (SMS) standard.
It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management Systems.
The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
This represents efficiency in our IT services and a culture of continuous improvement. It proves that our services are effective and reliable. We minimize the number of incidents and reduce their impact by identifying the risks and having the ability to assess correctly procedures, organization and infrastructure in a quick way.
But our main purpose of having the best IT and service management system standards is because we want to ensure information security. These days information is more valuable than money, your procedures, your client’s information, your employee information, all your company’s information is what gives the real value to it, that is why we want to protect it in the best ways possible.
From the server’s installation, computers configuration, email encryption to physical access we take information security seriously. Having all our SMS in order allow us to ensure our clients that all their information is protected, we don’t even store your information because we use your systems and all the data will be either in your servers or systems. Annually we have an audit and we run tests to find the vulnerability of our SMS and look for new and more effective solutions.
With ISO 20000 Call Center Services International attends all service requests on time, improves procedures and systems and protects its and your information. Contact us to learn more about CCSI and its certifications.