NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
On October 19, a group of International Business students from Point Loma Nazarene University visited Call Center Services International Otay Center to learn about the company business model, the Nearshore benefits and the opportunities of the region.
The students had a brief introduction about CCSI, followed by a tour of the facility and ended with a Q&A session.
The 30 university students came to CCSI Otay Center, Ismael Moreno, Marketing Director for CCSI, gave some welcome words and explained to the students what the principal Nearshore benefits are, such as proximity to the U.S., abundant recruitment pool of bilingual and bicultural agents and the infrastructure we offer. Ismael Moreno delivered a talk about what makes CCSI distinguish from other contact centers of the region, emphasizing in our years of expertise.
After the introduction, the international business students went on a tour of the facilities guided by Sal Ramirez and Gabriel Zermeño, Business Development Executives for CCSI, they visited some of its operations areas, learned about the different processes it manages such as debt collection, appointment setting and loan servicing.
At the end of the visit, the students participated with Gustavo Leon, General Director for CCSI, Sal Ramirez and Gabriel Zermeño in a Q&A session, the students were motivated asking many questions about Nearshore, the processes, the challenges of the region, etc. and were excited about the opportunities the region offers to U.S. business.
About Point Loma Nazarene University
A combination of challenging academics, deep spirituality, and service-centered action-PLNU prepares students for living purposeful lives by integrating knowledge with real-world experience to benefit their communities through the pursuit of a meaningful career and life. Visit www.pointloma.edu
About Call Center Services International
Call Center Services International (CCSI) helps US companies establish high-performance nearshore Contact Centers in Mexico, providing a World-Class Bilingual Workforce, State-Of-The-Art Infrastructure, and Proximity to the U.S. (minutes from San Diego border or in Mexico City).